Automatically generating citizen-focused brochures for public administration

Nathalie Colineau; Cécile Paris; Keith Vander Linden

doi:10.1145/2037556.2037559

Automatically generating citizen-focused brochures for public administration

Nathalie Colineau^*, Cécile Paris, Keith Vander Linden

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

8 Citations (Scopus)

Abstract

This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.

Original language	English
Title of host publication	dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Pages	10-19
Number of pages	10
DOIs	https://doi.org/10.1145/2037556.2037559
Publication status	Published - 2011
Externally published	Yes
Event	12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011 - College Park, MD, United States Duration: 12 Jun 2011 → 15 Jun 2011

Other

Other	12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011
Country/Territory	United States
City	College Park, MD
Period	12/06/11 → 15/06/11

Keywords

natural language generation
public administration
tailored information delivery

Access to Document

10.1145/2037556.2037559

Cite this

@inproceedings{069beabe6402497fb3b52da98cb01312,

title = "Automatically generating citizen-focused brochures for public administration",

abstract = "This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.",

keywords = "natural language generation, public administration, tailored information delivery",

author = "Nathalie Colineau and C{\'e}cile Paris and Linden, {Keith Vander}",

year = "2011",

doi = "10.1145/2037556.2037559",

language = "English",

isbn = "9781450307628",

pages = "10--19",

booktitle = "dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times",

note = "12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011 ; Conference date: 12-06-2011 Through 15-06-2011",

}

Colineau, N, Paris, C & Linden, KV 2011, Automatically generating citizen-focused brochures for public administration. in dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. pp. 10-19, 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011, College Park, MD, United States, 12/06/11. https://doi.org/10.1145/2037556.2037559

Automatically generating citizen-focused brochures for public administration. / Colineau, Nathalie; Paris, Cécile; Linden, Keith Vander.
dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. 2011. p. 10-19.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Automatically generating citizen-focused brochures for public administration

AU - Colineau, Nathalie

AU - Paris, Cécile

AU - Linden, Keith Vander

PY - 2011

Y1 - 2011

N2 - This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.

AB - This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.

KW - natural language generation

KW - public administration

KW - tailored information delivery

UR - http://www.scopus.com/inward/record.url?scp=80054780686&partnerID=8YFLogxK

U2 - 10.1145/2037556.2037559

DO - 10.1145/2037556.2037559

M3 - Conference proceeding contribution

AN - SCOPUS:80054780686

SN - 9781450307628

SP - 10

EP - 19

BT - dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

T2 - 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011

Y2 - 12 June 2011 through 15 June 2011

ER -

Automatically generating citizen-focused brochures for public administration

Abstract

Other

Keywords

Access to Document

Other files and links

Fingerprint

Cite this