Automatically generating citizen-focused brochures for public administration

Nathalie Colineau*, Cécile Paris, Keith Vander Linden

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

8 Citations (Scopus)

Abstract

This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.

Original languageEnglish
Title of host publicationdg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Pages10-19
Number of pages10
DOIs
Publication statusPublished - 2011
Externally publishedYes
Event12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011 - College Park, MD, United States
Duration: 12 Jun 201115 Jun 2011

Other

Other12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011
CountryUnited States
CityCollege Park, MD
Period12/06/1115/06/11

Keywords

  • natural language generation
  • public administration
  • tailored information delivery

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