BAX Global: a case study of business process improvement theory and practice

Sheri Evans, Robert Hunt, Maggie Alexander

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

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This descriptive case study outlines how Business Process Improvement (BPI) was bundled into a learning and development program to achieve targets on freight forwarding clearance while embedding BPI competencies within the organisation. Non-compliance with company standards, low productivity and flow-on blockages prompted managements’ action. The Program team members included company representatives, university academics and a business process trainer, together they managed, delivered and recorded the program. Insights into managing the challenges of overcoming resistance to change and embedding innovative training methods such as GDSS, BizKit, StickyWall & Belbin Team Roles are captured. Questions of interest include; Would BPI and the tools become truly integrated? Are the techniques and experiences generalisable? Action research methodology was adopted as an aide to reflective analysis.
Original languageEnglish
Title of host publicationProceedings of the 20th ANZAM conference
Subtitle of host publicationmanagement : pragmatism, philosophy, priorities
EditorsJesssica Kennedy, Lee Di Milia
Place of PublicationLindfield, N.S.W.
PublisherAustralian and New Zealand Academy of Management
Number of pages19
ISBN (Print)1921047348
Publication statusPublished - 2006
EventAustralian and New Zealand Academy of Management (ANZAM) Conference (20th : 2006) - Yeppoon, QLD
Duration: 6 Dec 20069 Dec 2006


ConferenceAustralian and New Zealand Academy of Management (ANZAM) Conference (20th : 2006)
CityYeppoon, QLD


  • technology innovation management
  • management education and development


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