Abstract
Comparative studies between hotels have traditionally been limited to financial measures. It was not apparent how these performance levels were related to the operations' processes and they did not offer a guide to enterprise improvement. In view of the rapid growth in inbound tourism in Australia, a benchmarking study was designed to obtain the critical factors that affected the business environment of the hospitality sector of the tourism industry in New South Wales. This project used a service management model to examine the relationship between the development of capabilities of hotels and their performance results.
Original language | English |
---|---|
Title of host publication | Proceedings - Annual Meeting of the Decision Sciences Institute |
Place of Publication | Houston, TX |
Publisher | Decis Sci Inst |
Pages | 1467-1469 |
Number of pages | 3 |
Volume | 3 |
Publication status | Published - Nov 1997 |
Event | Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA Duration: 22 Nov 1997 → 25 Nov 1997 |
Other
Other | Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) |
---|---|
City | San Diego, CA, USA |
Period | 22/11/97 → 25/11/97 |