Beyond financial support

helping citizens in welfare programs

Nathalie Colineau*, Cécile Paris

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution


Governments are turning to Social Media as a way to engage citizens in public policies through online debates and discussion forums. Together with the communication team of a government department, we are exploring another facet of government-citizens communication, and another opportunity for governments to exploit Social Media. In particular, we are investigating whether online communities could become a new channel to support specific groups of citizens. In this model, a government would facilitate the creation of online communities for specific cohorts of people sharing goals and needs as well as act as mediator. This model would enable governments to capitalise on the power of crowd-sourcing and the social capital that gets created through such communities to provide social and emotional peer-support. These communities would also serve to provide direct feedback on social security policies. We propose to explore the issues that arise in this context.

Original languageEnglish
Title of host publicationSISoM 2011 : 1st International Workshop on Social Innovation and Social Media
Subtitle of host publicationPapers from the 2011 ICWSM Workshop, Technical Report
Place of PublicationCalifornia
PublisherAssociation for the Advancement of Artificial Intelligence
Number of pages3
ISBN (Print)9781577355175
Publication statusPublished - 2011
Externally publishedYes
EventInternational workshop on Social Innovation and Social Media (1st : 2011): co-located with ICWSM-11 Conference, Barcelona, Spain - Barcelona, Spain
Duration: 21 Jul 201121 Jul 2011


ConferenceInternational workshop on Social Innovation and Social Media (1st : 2011)

Fingerprint Dive into the research topics of 'Beyond financial support: helping citizens in welfare programs'. Together they form a unique fingerprint.

Cite this