Brand equity in an online world

Steven Ward, William Chitty, Brendan Achard

Research output: Contribution to journalArticlepeer-review


Brand Equity is not only important in traditional marketing strategies but has a significant role to play in the online marketplace Results of an experimental study on the airline industry show the continued salience of brand name. Purchasing airline tickets online was found to be associated with greater value for money. The research also showed that consumers associate discounting with purchasing airline tickets online and do not find offline discounting to be as creditable. In fact they were found to be less inclined to purchase cheaper tickets offline than more expensive tickets online. Thus companies need carefully consider discounting when they have both online and offline channels of distribution.
Original languageEnglish
Number of pages34
JournalJournal of internet business
Issue number2
Publication statusPublished - 2005


Dive into the research topics of 'Brand equity in an online world'. Together they form a unique fingerprint.

Cite this