“Building a Bridge”: communication, trust and commitment in human-intelligent virtual agent teams

Nader Hanna, Deborah Richards

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Abstract

The emergence of heterogeneous teamwork that includes humans and Intelligent Virtual Agents (IVAs) represents a dynamic response to the fast growing usage of Virtual Environments (VEs). However, a key challenge is to transfer our knowledge about human-human teamwork to humans-IVA team-work. Trust and commitment are important elements in building strong human relationships. In the case of successful teams, trust and commitment to a shared goal and to one another are essential. This paper aims to investigate the impact of multimodal communication on the development of human trust in IVAs. An-other aim is to study the effect of trust on commitment and consequently hu-man-IVA team performance. The results from two studies involving a collabo-rative activity showed a significant positive relationship between trust and commitment. Moreover, the results indicated that human commitment tends to improve team performance.
Original languageEnglish
Title of host publicationHAIDM 2014
Subtitle of host publicationThird International Workshop on Human-Agent Interaction Design and Models : Proceedings
Place of PublicationParis
PublisherHAIDM 2014
Pages1-13
Number of pages13
Publication statusPublished - 2014
EventInternational Workshop on Human-Agent Interaction Design and Models (3rd : 2014) - Paris
Duration: 5 May 20146 May 2014

Workshop

WorkshopInternational Workshop on Human-Agent Interaction Design and Models (3rd : 2014)
CityParis
Period5/05/146/05/14

Fingerprint Dive into the research topics of '“Building a Bridge”: communication, trust and commitment in human-intelligent virtual agent teams'. Together they form a unique fingerprint.

Cite this