TY - GEN
T1 - Building a knowledge-based competitive advantage in service firms
T2 - 21st European Conference on Knowledge Management (ECKM 2020)
AU - Rehman, Junaid
AU - Hawryszkiewycz, Igor
AU - Sohaib, Osama
AU - Namisango, Fatuma
PY - 2020/12/4
Y1 - 2020/12/4
N2 - The contemporary Professional Service Firms (PSFs) have enormously contributed to the advancement of the global services sector in general and knowledge-based economies in particular. Being knowledge-intensive firms, the PSFs are usually faced with the challenge of continually enhancing the knowledge competencies of their staff that form the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. This makes the role of High Performance Work Systems (HPWS) indispensible for managing IC resources in these firms. Therefore, by presenting a qualitatively-validated conceptual framework, this research offers a linking mechanism on how strategic HRM systems i.e. HPWS guide IC development in service firms. By empirically testing these in (Ability, Motivation & Opportunity)-enhancing bundles, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the service firms.
AB - The contemporary Professional Service Firms (PSFs) have enormously contributed to the advancement of the global services sector in general and knowledge-based economies in particular. Being knowledge-intensive firms, the PSFs are usually faced with the challenge of continually enhancing the knowledge competencies of their staff that form the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. This makes the role of High Performance Work Systems (HPWS) indispensible for managing IC resources in these firms. Therefore, by presenting a qualitatively-validated conceptual framework, this research offers a linking mechanism on how strategic HRM systems i.e. HPWS guide IC development in service firms. By empirically testing these in (Ability, Motivation & Opportunity)-enhancing bundles, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the service firms.
KW - High performance work systems
KW - Knowledge capital
KW - Organization intellectual capital
KW - Professional service firms
KW - Sustainable competitive advantage
UR - https://www.scopus.com/pages/publications/85099884972
U2 - 10.34190/EKM.20.238
DO - 10.34190/EKM.20.238
M3 - Conference proceeding contribution
SN - 9781912764815
T3 - Proceedings of the European Conference on Knowledge Management, ECKM
SP - 658
EP - 667
BT - ECKM 2020
A2 - Garcia-Perez, Alexeis
A2 - Simkin, Lyndon
PB - Academic Conferences and Publishing International Ltd
CY - Online
Y2 - 2 December 2020 through 4 December 2020
ER -