Building a working alliance with a knowledge based system through an embodied conversational agent

Deborah Richards*, Patrina Caldwell

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

4 Citations (Scopus)

Abstract

Knowledge is only useful if the intended user is able to utilize the system. In early knowledge based systems, known as expert systems, the user interface provided the means through which knowledge was acquired and accessed. Today it is possible to interact with the knowledge of an expert through a humanlike interface, in the form of an embodied conversational agent (ECA). Through familiar conversational-style interaction, the ECA can obtain the state of the user and provide a recommendation overcoming health literacy barriers and, depending on the nature of the dialogue, build a working alliance with the human that will encourage adherence to the advice. In this paper we describe the eADVICE system in the domain of paediatric incontinence that aims to improve adherence through the use of an ECA as the interface to the domain knowledge. Results of an initial pilot are provided showing that those who used the ECA achieved improved health outcomes and found the experience positive.

Original languageEnglish
Title of host publicationKnowledge Management and Acquisition for Intelligent Systems - 14th Pacific Rim Knowledge Acquisition Workshop, PKAW 2016, Proceedings
EditorsHayato Ohwada, Kenichi Yoshida
Place of PublicationSwitzerland
PublisherSpringer, Springer Nature
Pages213-227
Number of pages15
Volume9806
ISBN (Print)9783319427058
DOIs
Publication statusPublished - 2016
Event14th International Workshop on Knowledge Management and Acquisition for Intelligent Systems, PKAW2016 - Phuket, Thailand
Duration: 22 Aug 201623 Aug 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9806
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other14th International Workshop on Knowledge Management and Acquisition for Intelligent Systems, PKAW2016
CountryThailand
CityPhuket
Period22/08/1623/08/16

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