Abstract
In an increasingly service-oriented workplace, individual differences in emotion regulation (ER) and gratitude are important personal resources to cope with potentially overwhelming emotional demands. This study examined the effects of intrinsic (i.e., regulating emotions of self through reappraisal or suppression) and extrinsic (i.e., regulating emotions of others through cognitive change or response modulation) ER strategies on burnout in service relationships and the moderating role of dispositional gratitude. Survey data from 336 Australian aged care employees show that gratitude moderated the effects of extrinsic ER strategies on burnout. When employees regulated others’ emotions, gratitude as a positive resource buffered the effect of cognitive change on emotional exhaustion and the effects of response modulation on emotional exhaustion and depersonalization. Gratitude also strengthened the negative relationship between cognitive change and depersonalization. When employees regulated their own emotions, gratitude did not moderate the relationships between ER strategies and burnout. Our study implies that gratitude and ER strategies can be included in selection and training to enhance individual well-being and promote healthy organizations.
| Language | English |
|---|---|
| Article number | 109703 |
| Number of pages | 11 |
| Journal | Personality and Individual Differences |
| Volume | 156 |
| DOIs | |
| Publication status | Published - 1 Apr 2020 |
Fingerprint
Keywords
- Burnout
- Cognitive change
- Emotion regulation
- Gratitude
- Reappraisal
- Response modulation
- Suppression
- Well-being
Cite this
}
Burnout from emotion regulation at work : The moderating role of gratitude. / Guan, Bichen; Jepsen, Denise M.
In: Personality and Individual Differences, Vol. 156, 109703, 01.04.2020.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - Burnout from emotion regulation at work
T2 - Personality and Individual Differences
AU - Guan, Bichen
AU - Jepsen, Denise M.
PY - 2020/4/1
Y1 - 2020/4/1
N2 - In an increasingly service-oriented workplace, individual differences in emotion regulation (ER) and gratitude are important personal resources to cope with potentially overwhelming emotional demands. This study examined the effects of intrinsic (i.e., regulating emotions of self through reappraisal or suppression) and extrinsic (i.e., regulating emotions of others through cognitive change or response modulation) ER strategies on burnout in service relationships and the moderating role of dispositional gratitude. Survey data from 336 Australian aged care employees show that gratitude moderated the effects of extrinsic ER strategies on burnout. When employees regulated others’ emotions, gratitude as a positive resource buffered the effect of cognitive change on emotional exhaustion and the effects of response modulation on emotional exhaustion and depersonalization. Gratitude also strengthened the negative relationship between cognitive change and depersonalization. When employees regulated their own emotions, gratitude did not moderate the relationships between ER strategies and burnout. Our study implies that gratitude and ER strategies can be included in selection and training to enhance individual well-being and promote healthy organizations.
AB - In an increasingly service-oriented workplace, individual differences in emotion regulation (ER) and gratitude are important personal resources to cope with potentially overwhelming emotional demands. This study examined the effects of intrinsic (i.e., regulating emotions of self through reappraisal or suppression) and extrinsic (i.e., regulating emotions of others through cognitive change or response modulation) ER strategies on burnout in service relationships and the moderating role of dispositional gratitude. Survey data from 336 Australian aged care employees show that gratitude moderated the effects of extrinsic ER strategies on burnout. When employees regulated others’ emotions, gratitude as a positive resource buffered the effect of cognitive change on emotional exhaustion and the effects of response modulation on emotional exhaustion and depersonalization. Gratitude also strengthened the negative relationship between cognitive change and depersonalization. When employees regulated their own emotions, gratitude did not moderate the relationships between ER strategies and burnout. Our study implies that gratitude and ER strategies can be included in selection and training to enhance individual well-being and promote healthy organizations.
KW - Burnout
KW - Cognitive change
KW - Emotion regulation
KW - Gratitude
KW - Reappraisal
KW - Response modulation
KW - Suppression
KW - Well-being
UR - http://www.scopus.com/inward/record.url?scp=85076516543&partnerID=8YFLogxK
U2 - 10.1016/j.paid.2019.109703
DO - 10.1016/j.paid.2019.109703
M3 - Article
VL - 156
JO - Personality and Individual Differences
JF - Personality and Individual Differences
SN - 0191-8869
M1 - 109703
ER -