Business process management, social network analysis and knowledge management: a triangulation of sorts?

Peter Busch*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

5 Citations (Scopus)
45 Downloads (Pure)

Abstract

As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.

Original languageEnglish
Title of host publicationACIS 2010 Proceedings - 21st Australasian Conference on Information Systems
Place of PublicationQueensland, Australia
PublisherUniversity of Queensland Press
Pages1-11
Number of pages11
ISBN (Print)9781864356434
Publication statusPublished - Dec 2010
Event21st Australasian Conference on Information Systems, ACIS - 2010 - Brisbane, Australia
Duration: 1 Dec 20103 Dec 2010

Other

Other21st Australasian Conference on Information Systems, ACIS - 2010
CountryAustralia
CityBrisbane
Period1/12/103/12/10

Bibliographical note

Copyright the Author(s) 2010. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

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