Business process management, social network analysis and knowledge management: a triangulation of sorts?

Peter Busch

Business process management, social network analysis and knowledge management: a triangulation of sorts?

Peter Busch^*

^*Corresponding author for this work

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

5 Citations (Scopus)

180 Downloads (Pure)

Abstract

As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.

Original language	English
Title of host publication	ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems
Place of Publication	Queensland, Australia
Publisher	University of Queensland Press
Pages	1-11
Number of pages	11
ISBN (Print)	9781864356434
Publication status	Published - Dec 2010
Event	21st Australasian Conference on Information Systems, ACIS - 2010 - Brisbane, Australia Duration: 1 Dec 2010 → 3 Dec 2010

Other

Other	21st Australasian Conference on Information Systems, ACIS - 2010
Country/Territory	Australia
City	Brisbane
Period	1/12/10 → 3/12/10

Bibliographical note

Copyright the Author(s) 2010. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Access to Document

Publisher version (open access).pdfFinal published version, 256 KB

Cite this

@inproceedings{d32521ea5ae84da2a9cb2587c2cc6776,

title = "Business process management, social network analysis and knowledge management: a triangulation of sorts?",

abstract = "As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.",

author = "Peter Busch",

note = "Copyright the Author(s) 2010. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.; 21st Australasian Conference on Information Systems, ACIS - 2010 ; Conference date: 01-12-2010 Through 03-12-2010",

year = "2010",

month = dec,

language = "English",

isbn = "9781864356434",

pages = "1--11",

booktitle = "ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems",

publisher = "University of Queensland Press",

address = "Australia",

}

Busch, P 2010, Business process management, social network analysis and knowledge management: a triangulation of sorts? in ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems., 59, University of Queensland Press, Queensland, Australia, pp. 1-11, 21st Australasian Conference on Information Systems, ACIS - 2010, Brisbane, Queensland, Australia, 1/12/10.

Business process management, social network analysis and knowledge management: a triangulation of sorts? / Busch, Peter.
ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems. Queensland, Australia: University of Queensland Press, 2010. p. 1-11 59.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Business process management, social network analysis and knowledge management

T2 - 21st Australasian Conference on Information Systems, ACIS - 2010

AU - Busch, Peter

N1 - Copyright the Author(s) 2010. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

PY - 2010/12

Y1 - 2010/12

N2 - As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.

AB - As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.

UR - https://www.scopus.com/pages/publications/84870387842

M3 - Conference proceeding contribution

AN - SCOPUS:84870387842

SN - 9781864356434

SP - 1

EP - 11

BT - ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems

PB - University of Queensland Press

CY - Queensland, Australia

Y2 - 1 December 2010 through 3 December 2010

ER -

Business process management, social network analysis and knowledge management: a triangulation of sorts?

Abstract

Other

Bibliographical note

Access to Document

Other files and links

Fingerprint

Cite this