Business process management under the microscope: the potential of social network analysis

Peter Busch*, Peter Fettke

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

7 Citations (Scopus)

Abstract

Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being done or vice versa. One novel way business process management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. If we are able to ascertain who is working with whom in practice, as opposed to how we may think they are, we have a means of either reconstructing workflows or alternatively employee practices, to name but a couple of approaches. Ultimately it is not unreasonable to consider such improvements as aiding in the knowledge management of the organization as a whole.

Original languageEnglish
Title of host publicationProceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010
EditorsRalph H. Sprague, Jr.
Place of PublicationPiscataway, NJ
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Pages1-10
Number of pages10
ISBN (Electronic)9780769542829
ISBN (Print)9781424496181
DOIs
Publication statusPublished - 2011
Event44th Hawaii International Conference on System Sciences, HICSS-44 2010 - Koloa, Kauai, HI, United States
Duration: 4 Jan 20117 Jan 2011

Other

Other44th Hawaii International Conference on System Sciences, HICSS-44 2010
CountryUnited States
CityKoloa, Kauai, HI
Period4/01/117/01/11

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