Business process management under the microscope: the potential of social network analysis

Peter Busch; Peter Fettke

doi:10.1109/HICSS.2011.93

Business process management under the microscope: the potential of social network analysis

Peter Busch^*, Peter Fettke

^*Corresponding author for this work

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

12 Citations (Scopus)

Abstract

Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being done or vice versa. One novel way business process management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. If we are able to ascertain who is working with whom in practice, as opposed to how we may think they are, we have a means of either reconstructing workflows or alternatively employee practices, to name but a couple of approaches. Ultimately it is not unreasonable to consider such improvements as aiding in the knowledge management of the organization as a whole.

Original language	English
Title of host publication	Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010
Editors	Ralph H. Sprague, Jr.
Place of Publication	Piscataway, NJ
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	1-10
Number of pages	10
ISBN (Electronic)	9780769542829
ISBN (Print)	9781424496181
DOIs	https://doi.org/10.1109/HICSS.2011.93
Publication status	Published - 2011
Event	44th Hawaii International Conference on System Sciences, HICSS-44 2010 - Koloa, Kauai, HI, United States Duration: 4 Jan 2011 → 7 Jan 2011

Other

Other	44th Hawaii International Conference on System Sciences, HICSS-44 2010
Country/Territory	United States
City	Koloa, Kauai, HI
Period	4/01/11 → 7/01/11

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10.1109/HICSS.2011.93

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Busch, P., & Fettke, P. (2011). Business process management under the microscope: the potential of social network analysis. In R. H. Sprague, Jr. (Ed.), Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010 (pp. 1-10). Article 201193 Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/HICSS.2011.93

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title = "Business process management under the microscope: the potential of social network analysis",

abstract = "Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being done or vice versa. One novel way business process management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. If we are able to ascertain who is working with whom in practice, as opposed to how we may think they are, we have a means of either reconstructing workflows or alternatively employee practices, to name but a couple of approaches. Ultimately it is not unreasonable to consider such improvements as aiding in the knowledge management of the organization as a whole.",

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language = "English",

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booktitle = "Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010",

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Busch, P & Fettke, P 2011, Business process management under the microscope: the potential of social network analysis. in RH Sprague, Jr. (ed.), Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010., 201193, Institute of Electrical and Electronics Engineers (IEEE), Piscataway, NJ, pp. 1-10, 44th Hawaii International Conference on System Sciences, HICSS-44 2010, Koloa, Kauai, HI, United States, 4/01/11. https://doi.org/10.1109/HICSS.2011.93

Business process management under the microscope: the potential of social network analysis. / Busch, Peter; Fettke, Peter.
Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010. ed. / Ralph H. Sprague, Jr. Piscataway, NJ: Institute of Electrical and Electronics Engineers (IEEE), 2011. p. 1-10 201193.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Business process management under the microscope: the potential of social network analysis

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