Abstract
Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being done or vice versa. One novel way business process management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. If we are able to ascertain who is working with whom in practice, as opposed to how we may think they are, we have a means of either reconstructing workflows or alternatively employee practices, to name but a couple of approaches. Ultimately it is not unreasonable to consider such improvements as aiding in the knowledge management of the organization as a whole.
Original language | English |
---|---|
Title of host publication | Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010 |
Editors | Ralph H. Sprague, Jr. |
Place of Publication | Piscataway, NJ |
Publisher | Institute of Electrical and Electronics Engineers (IEEE) |
Pages | 1-10 |
Number of pages | 10 |
ISBN (Electronic) | 9780769542829 |
ISBN (Print) | 9781424496181 |
DOIs | |
Publication status | Published - 2011 |
Event | 44th Hawaii International Conference on System Sciences, HICSS-44 2010 - Koloa, Kauai, HI, United States Duration: 4 Jan 2011 → 7 Jan 2011 |
Other
Other | 44th Hawaii International Conference on System Sciences, HICSS-44 2010 |
---|---|
Country/Territory | United States |
City | Koloa, Kauai, HI |
Period | 4/01/11 → 7/01/11 |