Call Centres

from and Essentialist to a Contextualist Approach

Jodie Benveniste, Richard Dunford, Ian Palmer

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Original languageEnglish
Title of host publicationProceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves
EditorsA. Brown
Place of PublicationSydney
PublisherAustralian and New Zealand Academy of Management
Pages1-11
Number of pages11
ISBN (Print)1863081089
Publication statusPublished - 2003
Event17th Annual Conference of the Australian and New Zealand Academy of Management. - Fremantle, WA
Duration: 2 Dec 20035 Dec 2003

Conference

Conference17th Annual Conference of the Australian and New Zealand Academy of Management.
CityFremantle, WA
Period2/12/035/12/03

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