Call Centres: from and Essentialist to a Contextualist Approach

Jodie Benveniste; Richard Dunford; Ian Palmer

Call Centres: from and Essentialist to a Contextualist Approach

Jodie Benveniste, Richard Dunford, Ian Palmer

Macquarie Graduate School of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves
Editors	A. Brown
Place of Publication	Sydney
Publisher	Australian and New Zealand Academy of Management
Pages	1-11
Number of pages	11
ISBN (Print)	1863081089
Publication status	Published - 2003
Event	17th Annual Conference of the Australian and New Zealand Academy of Management. - Fremantle, WA Duration: 2 Dec 2003 → 5 Dec 2003

Conference

Conference	17th Annual Conference of the Australian and New Zealand Academy of Management.
City	Fremantle, WA
Period	2/12/03 → 5/12/03

Cite this

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title = "Call Centres: from and Essentialist to a Contextualist Approach",

author = "Jodie Benveniste and Richard Dunford and Ian Palmer",

year = "2003",

language = "English",

isbn = "1863081089",

pages = "1--11",

editor = "A. Brown",

booktitle = "Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves",

publisher = "Australian and New Zealand Academy of Management",

address = "Australia",

note = "17th Annual Conference of the Australian and New Zealand Academy of Management. ; Conference date: 02-12-2003 Through 05-12-2003",

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Benveniste, J, Dunford, R & Palmer, I 2003, Call Centres: from and Essentialist to a Contextualist Approach. in A Brown (ed.), Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves. Australian and New Zealand Academy of Management, Sydney, pp. 1-11, 17th Annual Conference of the Australian and New Zealand Academy of Management., Fremantle, WA, 2/12/03.

Call Centres : from and Essentialist to a Contextualist Approach. / Benveniste, Jodie; Dunford, Richard; Palmer, Ian.

Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves. ed. / A. Brown. Sydney : Australian and New Zealand Academy of Management, 2003. p. 1-11.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Call Centres

T2 - 17th Annual Conference of the Australian and New Zealand Academy of Management.

AU - Benveniste, Jodie

AU - Dunford, Richard

AU - Palmer, Ian

PY - 2003

Y1 - 2003

M3 - Conference proceeding contribution

SN - 1863081089

SP - 1

EP - 11

BT - Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management - Surfing the Waves

A2 - Brown, A.

PB - Australian and New Zealand Academy of Management

CY - Sydney

Y2 - 2 December 2003 through 5 December 2003

ER -