Can information systems reduce stress? The impact of information systems on perceived stress and attitude

Matthias Eisel, Johannes Schmidt, Ilja Nastjuk, Carolin Ebermann, Lutz Kolbe

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

8 Citations (Scopus)

Abstract

In recent years, the phenomenon of technostress has been occurring more frequently. While most research has focused on stress caused by the use of IS, we took the opposite approach: in this paper, we merge research approaches from IS, behavioral theory, and stress to investigate whether IS can also be used to reduce the level of perceived stress. In addition, we investigate the relationship between stress and attitude toward behavior. To do so, we conducted a mental simulation experiment using the example of range anxiety to determine the impact of IS on the appraisal processes. We found evidence that events are less frequently appraised as stressful when supportive IS are used. Furthermore, we were able to show that the reduction of perceived stress negatively influences attitude toward behavior. This result is of particular importance as attitude toward behavior plays an important role in predicting behavioral intention.

Original languageEnglish
Title of host publicationBuilding a Better World Through Information Systems
Subtitle of host publication35th International Conference on Information Systems : ICIS 2014
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems
Pages1-16
Number of pages16
Publication statusPublished - 2014
Externally publishedYes
Event35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014 - Auckland, New Zealand
Duration: 14 Dec 201417 Dec 2014

Other

Other35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014
CountryNew Zealand
CityAuckland
Period14/12/1417/12/14

Keywords

  • stress
  • information systems
  • attitude
  • range anxiety

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