Capacity planning in a virtual call center using auctions to perform rostering

Matthew F. Keblis

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Original languageEnglish
Title of host publication2012 Southwest Decision Sciences Institute Conference
Subtitle of host publicationproceedings
EditorsMohan Rao
Place of PublicationHouston, TX
PublisherSouthwest Decision Sciences Institute
Number of pages9
Publication statusPublished - 2012
Externally publishedYes
EventSouthwest Decision Sciences Institute Conference - New Orleans, LA
Duration: 1 Mar 20123 Mar 2012


ConferenceSouthwest Decision Sciences Institute Conference
CityNew Orleans, LA

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