Capacity planning in a virtual call center using auctions to perform rostering

Matthew F. Keblis

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Original language	English
Title of host publication	2012 Southwest Decision Sciences Institute Conference
Subtitle of host publication	proceedings
Editors	Mohan Rao
Place of Publication	Houston, TX
Publisher	Southwest Decision Sciences Institute
Pages	1-9
Number of pages	9
Publication status	Published - 2012
Externally published	Yes
Event	Southwest Decision Sciences Institute Conference - New Orleans, LA Duration: 1 Mar 2012 → 3 Mar 2012

Conference	Southwest Decision Sciences Institute Conference
City	New Orleans, LA
Period	1/03/12 → 3/03/12

Access to Document

@inproceedings{42abd31a81d5459e99d9887059d88f96,

title = "Capacity planning in a virtual call center using auctions to perform rostering",

author = "Keblis, {Matthew F.}",

year = "2012",

language = "English",

pages = "1--9",

editor = "Mohan Rao",

booktitle = "2012 Southwest Decision Sciences Institute Conference",

publisher = "Southwest Decision Sciences Institute",

note = "Southwest Decision Sciences Institute Conference ; Conference date: 01-03-2012 Through 03-03-2012",

}

Keblis, MF 2012, Capacity planning in a virtual call center using auctions to perform rostering. in M Rao (ed.), 2012 Southwest Decision Sciences Institute Conference: proceedings. Southwest Decision Sciences Institute, Houston, TX, pp. 1-9, Southwest Decision Sciences Institute Conference, New Orleans, LA, 1/03/12. <http://www.swdsi.org/swdsi2012/proceedings_2012/papers/Papers/PA152.pdf>

TY - GEN

T1 - Capacity planning in a virtual call center using auctions to perform rostering

AU - Keblis, Matthew F.

PY - 2012

Y1 - 2012

M3 - Conference proceeding contribution

SP - 1

EP - 9

BT - 2012 Southwest Decision Sciences Institute Conference

A2 - Rao, Mohan

PB - Southwest Decision Sciences Institute

CY - Houston, TX

T2 - Southwest Decision Sciences Institute Conference

Y2 - 1 March 2012 through 3 March 2012

ER -