Abstract
Purpose - The rising volume of open government data (OGD) contrasts with the limited acceptance and utilization of OGD among citizens. This study investigates the reasons for citizens’ not using available OGD by comparing citizens’ attitudes towards OGD with the development of OGD portals. The comparison includes four OGD utilization processes derived from the literature, namely OGD awareness, needs, access and consumption.
Design/methodology/approach - A case study in China has been carried out. A sociological questionnaire was designed to collect data from Chinese citizens (demand), and personal visits were carried out to collect data from OGD portals (supply).
Findings - Results show that Chinese citizens have low awareness of OGD and OGD portals. Significant differences were recognized between citizens’ expectations and OGD portals development in OGD categories and features, data access services and support functions. Correlations were found between citizens’ OGD awareness, needs, access and consumption.
Originality/value - By linking the supply of OGD from the governments with each process of citizens’ OGD utilization, this paper proposes a framework for citizens’ OGD utilization lifecycle and provides a new tool to investigate reasons for citizens’ not making use of OGD.
| Original language | English |
|---|---|
| Pages (from-to) | 522-551 |
| Number of pages | 30 |
| Journal | Aslib Journal of Information Management |
| Volume | 76 |
| Issue number | 3 |
| Early online date | 11 Apr 2023 |
| DOIs | |
| Publication status | Published - 10 Apr 2024 |
Keywords
- Open government data
- Data utilization
- Data user
- Case study
- Open data portal
- Data ecosystem