"CLIC go the rotas, CLIC, CLIC, CLIC, Wide is our scope and requests move quick, The users look around for docs to help them know, And thank the consortium for making a service grow'. This paper celebrates 5 years of successful collaboration by members of the CAVAL VDX Consortium (CLIC). CLIC comprises a group of 6 academic libraries using VDX software to manage busy interlibrary loan and document delivery operations that now also include cross campus services and services to external, remote and offshore students. Library consortia provide many benefits for participants and users. A consortium offers the opportunity to provide innovative user services and for libraries to share costs, knowledge and expertise, resources and experiences. Yet a consortium may also potentially limit independence, enforce unhelpful bureaucratic processes and procedures and steer participants into unintended territory. This paper discusses the value the CLIC consortium has offered participants and what compromises have been necessary to achieve success. These include formal processes such as configuration, training and helpdesk support, meetings, teleconferences and workshops; as well as range of informal factors including a combined commitment to share, the maintenance of good communication channels, effective problem solving and minimal bureaucratic barriers. The complex relationships between the consortium and institutions, and the impact of those relationships upon service provision and development within the institution are also explored. CLIC members continue to work together to improve software implementation and therefore excellent service delivery to clients.
|Title of host publication||Create, Lead, Innovate, Connect, Knowledge|
|Subtitle of host publication||CLICK06|
|Place of Publication||Canberra|
|Publication status||Published - 2007|