Collective mindfulness and processes of sensemaking in health IT implementation

Valentina Lichtner*, Johanna I. Westbrook

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

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Abstract

High reliability organisations operate safely in situations of high risk by organising for collective mindfulness. They do so through five ongoing processes geared towards anticipating, containing, and making sense of the unexpected. The five processes are: preoccupation with failure, reluctance to simplify interpretations, sensitivity to operations, commitment to resilience, and deference to expertise. The theory of collective mindfulness builds on Hutchins's theory of distributed cognition (the 'collective mind' of ship navigation teams) and on Langer's theory of mindfulness about individuals' interpreting information in context. However, in the theory of collective mindfulness, attention is paid not to individual cognition or decision making, but to collective processes of sensemaking emerging from individuals' interactions in dealing with an equivocal environment. In health informatics, the theory of collective mindfulness can be used to explain health information technology (IT) development and implementation, across its life cycle, and inform guidance towards mindful management of IT projects. For example, applied to a case of electronic health record implementation in a hospital context, the theory explains how mindful management of the sense-making challenges of post-roll out adaptation processes contributes to a 'successful' IT project. Further, the theory challenges a static and linear understanding of success (or failure) of health IT initiatives, supporting instead an argument for outcomes - be it reliability and safety, or IT project success - as collective, complex and dynamic achievements of mindful organising practices.

Original languageEnglish
Title of host publicationApplied interdisciplinary theory in health informatics
Subtitle of host publicationa knowledge base for practitioners
EditorsPhilip Scott, Nicolette de Keizer, Andrew Georgiou
Place of PublicationAmsterdam
PublisherIOS Press
Pages98-108
Number of pages11
ISBN (Electronic)9781614999911
ISBN (Print)9781614999904
DOIs
Publication statusPublished - 30 Jul 2019

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
Volume263
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Bibliographical note

Copyright the Author(s) and IOS Press 2019. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • Organisations
  • Sensemaking
  • Technology adoption
  • Mindfulness

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  • Cite this

    Lichtner, V., & Westbrook, J. I. (2019). Collective mindfulness and processes of sensemaking in health IT implementation. In P. Scott, N. de Keizer, & A. Georgiou (Eds.), Applied interdisciplinary theory in health informatics: a knowledge base for practitioners (pp. 98-108). (Studies in Health Technology and Informatics; Vol. 263). Amsterdam: IOS Press. https://doi.org/10.3233/SHTI190115