Communicating empathy in the face of pain and suffering

Catherine O'Grady, Aileen Collier

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter will enable you to: • define empathy as it plays out (and should play out) in clinical situations; • understand the potential impact of empathic communication on the direction and outcomes of a clinical encounter; • identify the actions of clinicians, patients and family members that can generate empathy; • consider actions that can undermine the accomplishment of empathy; • develop the ability to reflect on your own practice so as to effectively communicate empathy.
Original languageEnglish
Title of host publicationCommunicating quality and safety in health care
EditorsRick Iedema, Donella Piper, Marie Manidis
Place of PublicationPort Melbourne, VIC
PublisherCambridge University Press
Number of pages11
ISBN (Print)9781107699328
Publication statusPublished - 2015


  • Emotional resonance
  • Empathy
  • General practice
  • Palliative care
  • Professional judgment
  • Sympathy
  • Tender directiveness

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