Communicating empathy in the face of pain and suffering

Catherine O'Grady, Aileen Collier

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


    This chapter will enable you to: • define empathy as it plays out (and should play out) in clinical situations; • understand the potential impact of empathic communication on the direction and outcomes of a clinical encounter; • identify the actions of clinicians, patients and family members that can generate empathy; • consider actions that can undermine the accomplishment of empathy; • develop the ability to reflect on your own practice so as to effectively communicate empathy.
    Original languageEnglish
    Title of host publicationCommunicating quality and safety in health care
    EditorsRick Iedema, Donella Piper, Marie Manidis
    Place of PublicationPort Melbourne, VIC
    PublisherCambridge University Press (CUP)
    Number of pages11
    ISBN (Print)9781107699328
    Publication statusPublished - 2015


    • Emotional resonance
    • Empathy
    • General practice
    • Palliative care
    • Professional judgment
    • Sympathy
    • Tender directiveness


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