Communication behaviours in a hospital setting: An observational study

Enrico Coiera, Vanessa Tombs

Research output: Chapter in Book/Report/Conference proceedingOther chapter contributionResearchpeer-review

Abstract

A non-participatory, qualitative observation study involving eight physicians and two nurses was conducted at the UK district general hospital to identify patterns of communication behavior among hospital-based workers. Communication behaviors resulted in an interruptive work place, which appeared to contribute to work practice inefficiency. Medical staff generated twice as many interruptions via the telephone and paging system as they received. These results suggest a number of improvements to processes or technologies.

LanguageEnglish
Title of host publicationHP Laboratories Technical Report
EditorsBrian W. Beach
Place of PublicationNorth Ryde, NSW
PublisherHwelett Packard Lab Technical Publ Dept
Pages1-18
Number of pages18
Edition98-12
Publication statusPublished - Jan 1998
Externally publishedYes

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Paging systems
Telephone systems
Communication

Cite this

Coiera, E., & Tombs, V. (1998). Communication behaviours in a hospital setting: An observational study. In B. W. Beach (Ed.), HP Laboratories Technical Report (98-12 ed., pp. 1-18). North Ryde, NSW: Hwelett Packard Lab Technical Publ Dept.
Coiera, Enrico ; Tombs, Vanessa. / Communication behaviours in a hospital setting : An observational study. HP Laboratories Technical Report. editor / Brian W. Beach. 98-12. ed. North Ryde, NSW : Hwelett Packard Lab Technical Publ Dept, 1998. pp. 1-18
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Coiera, E & Tombs, V 1998, Communication behaviours in a hospital setting: An observational study. in BW Beach (ed.), HP Laboratories Technical Report. 98-12 edn, Hwelett Packard Lab Technical Publ Dept, North Ryde, NSW, pp. 1-18.

Communication behaviours in a hospital setting : An observational study. / Coiera, Enrico; Tombs, Vanessa.

HP Laboratories Technical Report. ed. / Brian W. Beach. 98-12. ed. North Ryde, NSW : Hwelett Packard Lab Technical Publ Dept, 1998. p. 1-18.

Research output: Chapter in Book/Report/Conference proceedingOther chapter contributionResearchpeer-review

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Coiera E, Tombs V. Communication behaviours in a hospital setting: An observational study. In Beach BW, editor, HP Laboratories Technical Report. 98-12 ed. North Ryde, NSW: Hwelett Packard Lab Technical Publ Dept. 1998. p. 1-18