A non-participatory, qualitative observation study involving eight physicians and two nurses was conducted at the UK district general hospital to identify patterns of communication behavior among hospital-based workers. Communication behaviors resulted in an interruptive work place, which appeared to contribute to work practice inefficiency. Medical staff generated twice as many interruptions via the telephone and paging system as they received. These results suggest a number of improvements to processes or technologies.
|Title of host publication||HP Laboratories Technical Report|
|Editors||Brian W. Beach|
|Place of Publication||North Ryde, NSW|
|Publisher||Hwelett Packard Lab Technical Publ Dept|
|Number of pages||18|
|Publication status||Published - Jan 1998|