Communication task difficulty in investment risk profiling

a linguistic perspective

Research output: Contribution to journalArticle

Abstract

This paper reports a preliminary study of one Australian financial planning firm’s investment risk profile questionnaire, and how it was used by planners in consultations. Five authentic ‘one-issue’ telephonebased consultations which were audio-recorded for quality control purposes have been analysed by the researcher using applied linguistic theory to investigate communication task difficulty. The theory proposes three key factors as contributing most to communication task difficulty: (1) language code complexity; (2) cognitive complexity of task; and (3) communicative stress. The paper explicates how these three factors are implicated in, and can impact the determination of, a client’s investment risk profile.
©
Original languageEnglish
Article number2
Pages (from-to)33-52
Number of pages20
JournalFinancial Planning Research Journal
Volume4
Issue number1
Publication statusPublished - 2018

Keywords

  • financial planning
  • risk profiling
  • communication task difficulty
  • discourse analysis

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