Communication task difficulty in investment risk profiling

a linguistic perspective

    Research output: Contribution to journalArticle

    Abstract

    This paper reports a preliminary study of one Australian financial planning firm’s investment risk profile questionnaire, and how it was used by planners in consultations. Five authentic ‘one-issue’ telephonebased consultations which were audio-recorded for quality control purposes have been analysed by the researcher using applied linguistic theory to investigate communication task difficulty. The theory proposes three key factors as contributing most to communication task difficulty: (1) language code complexity; (2) cognitive complexity of task; and (3) communicative stress. The paper explicates how these three factors are implicated in, and can impact the determination of, a client’s investment risk profile.
    ©
    Original languageEnglish
    Article number2
    Pages (from-to)33-52
    Number of pages20
    JournalFinancial Planning Research Journal
    Volume4
    Issue number1
    Publication statusPublished - 2018

    Keywords

    • financial planning
    • risk profiling
    • communication task difficulty
    • discourse analysis

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