Comparing public and private sector approaches to workplace dispute and grievances

Jonathan Hamberger

Research output: Contribution to journalMeeting abstract


The case studies relate to three private sector organisations (a Bank, a Manufacturer and a Retailer) and three public sector organisations (a State Government agency, a Commonwealth Government agency, and a University). The approach of each organisation to the resolution of workplace disputes and grievances is examined in relation to the following six features (derived from Lipsky et al.): A proactive approach; Shared responsibility by all levels of management; Delegation of authority; Accountability; Ongoing training; Feedback loop. The results indicate that the approach of the three private sector organisations generally share these features. By contrast they are generally absent in all three of the public sector organisations. The presentation will discuss some possible reasons for this difference between organisations in the public and private sectors, including lack of competitive pressure; a risk averse culture, poor leadership, and adversarial workplace relations.
Original languageEnglish
Pages (from-to)38-39
Number of pages2
JournalExpo 2012 Higher Degree Research : book of abstracts
Publication statusPublished - 2012
EventHigher Degree Research Expo (8th : 2012) - Sydney
Duration: 12 Nov 201213 Nov 2012


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