Computer-readable recording medium, information processing method, and information processing apparatus: US 2023/0267743 A1

A non-transitory computer-readable recording medium stores therein an information processing program that causes a computer to execute a process including, extracting a person and a commodity product from a video image in which an inside of a store is captured, tracking the extracted person, specifying a behavior exhibited by the tracked person with respect to the commodity product, specifying a first behavior type that is reached by a first behavior exhibited by the tracked person with respect to the commodity product from among a plurality of behavior types in each of which a transition of processes of the behaviors exhibited between a behavior of entering the inside of the store and a behavior of purchasing the commodity product in the inside of the store is defined, and specifying, based on the first behavior type, content of a customer service provided with respect to the tracked person.