TY - JOUR
T1 - Consumer protection legislation
T2 - A neglected determinant of destination competitiveness?
AU - Greenwood, Verity A.
AU - Dwyer, Larry
PY - 2015/9/1
Y1 - 2015/9/1
N2 - Consumer protection measures enhance destination competitiveness, helping to minimise tourist dissatisfaction through more transparent and efficient market operations, while creating and maintaining customer loyalty, and consumer confidence. However, the impact of consumer protection on destination competitiveness is limited by certain complexities that erode consumer confidence within tourism contexts. The paper identifies several additional complexities that can erode destination competitiveness. Various examples are offered of the exercise of consumer protection laws in tourism contexts. Issues for further research into the links between consumer protection legislation and destination competitiveness are discussed.
AB - Consumer protection measures enhance destination competitiveness, helping to minimise tourist dissatisfaction through more transparent and efficient market operations, while creating and maintaining customer loyalty, and consumer confidence. However, the impact of consumer protection on destination competitiveness is limited by certain complexities that erode consumer confidence within tourism contexts. The paper identifies several additional complexities that can erode destination competitiveness. Various examples are offered of the exercise of consumer protection laws in tourism contexts. Issues for further research into the links between consumer protection legislation and destination competitiveness are discussed.
UR - http://www.scopus.com/inward/record.url?scp=84929618170&partnerID=8YFLogxK
U2 - 10.1016/j.jhtm.2015.04.001
DO - 10.1016/j.jhtm.2015.04.001
M3 - Article
AN - SCOPUS:84929618170
VL - 24
SP - 1
EP - 8
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
SN - 1447-6770
ER -