Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment

Shijiao Chen, Hongzhi Gao, Damien Mather, John G. Knight

Research output: Chapter in Book/Report/Conference proceedingConference abstractpeer-review

Abstract

The aim of this paper is to deepen understanding of consumer legitimacy judgment and investigate its relationships with industry trust and consumers’ perceptions of institutional environments in an industry-wide crisis context. The paper contains four studies and offers theoretical implications for industry trust from an institutional perspective.
Original languageEnglish
Title of host publicationAdvances in Consumer Research
EditorsAyelet Gneezy, Vladas Griskevicius, Patti Williams
Place of PublicationDuluth, MN
PublisherAssociation for Consumer Research
Pages569-570
Number of pages2
Volume45
Publication statusPublished - 2017
Externally publishedYes

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