Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment

Shijiao Chen; Hongzhi Gao; Damien Mather; John G. Knight

Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment

Shijiao Chen, Hongzhi Gao, Damien Mather, John G. Knight

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract › peer-review

Abstract

The aim of this paper is to deepen understanding of consumer legitimacy judgment and investigate its relationships with industry trust and consumers’ perceptions of institutional environments in an industry-wide crisis context. The paper contains four studies and offers theoretical implications for industry trust from an institutional perspective.

Original language	English
Title of host publication	Advances in Consumer Research
Editors	Ayelet Gneezy, Vladas Griskevicius, Patti Williams
Place of Publication	Duluth, MN
Publisher	Association for Consumer Research
Pages	569-570
Number of pages	2
Volume	45
Publication status	Published - 2017
Externally published	Yes

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Cite this

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title = "Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment",

abstract = "The aim of this paper is to deepen understanding of consumer legitimacy judgment and investigate its relationships with industry trust and consumers{\textquoteright} perceptions of institutional environments in an industry-wide crisis context. The paper contains four studies and offers theoretical implications for industry trust from an institutional perspective.",

author = "Shijiao Chen and Hongzhi Gao and Damien Mather and Knight, {John G.}",

year = "2017",

language = "English",

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editor = "Ayelet Gneezy and Vladas Griskevicius and Patti Williams",

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Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment. / Chen, Shijiao; Gao, Hongzhi; Mather, Damien et al.
Advances in Consumer Research. ed. / Ayelet Gneezy; Vladas Griskevicius; Patti Williams. Vol. 45 Duluth, MN: Association for Consumer Research, 2017. p. 569-570.

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract › peer-review

TY - CHAP

T1 - Consumer trust erosion during an industry-wide crisis

T2 - the central role of legitimacy judgment

AU - Chen, Shijiao

AU - Gao, Hongzhi

AU - Mather, Damien

AU - Knight, John G.

PY - 2017

Y1 - 2017

N2 - The aim of this paper is to deepen understanding of consumer legitimacy judgment and investigate its relationships with industry trust and consumers’ perceptions of institutional environments in an industry-wide crisis context. The paper contains four studies and offers theoretical implications for industry trust from an institutional perspective.

AB - The aim of this paper is to deepen understanding of consumer legitimacy judgment and investigate its relationships with industry trust and consumers’ perceptions of institutional environments in an industry-wide crisis context. The paper contains four studies and offers theoretical implications for industry trust from an institutional perspective.

M3 - Conference abstract

VL - 45

SP - 569

EP - 570

BT - Advances in Consumer Research

A2 - Gneezy, Ayelet

A2 - Griskevicius, Vladas

A2 - Williams, Patti

PB - Association for Consumer Research

CY - Duluth, MN

ER -

Consumer trust erosion during an industry-wide crisis: the central role of legitimacy judgment

Abstract

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