Abstract
16 direct life insurance companies have websites, as do two life reinsurers. This paper: * Surveys the content and apparent purpose of these websites. *Introduces the concept of useability. * Analyses the useability of the 16 direct life insurance sites using criteria suggested by Neilson. * Identifies several serious useability problems in these sites.
| Original language | English |
|---|---|
| Pages (from-to) | 1-15 |
| Number of pages | 15 |
| Journal | Department of Actuarial Studies Research Paper Series |
| Volume | 1999/02 |
| Publication status | Published - 1999 |