Continuous transformation of public–sector organisations in the digital era

Benjamin Faro, Babak Abedin, Dilek Cetindamar Kozanoglu

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

8 Citations (Scopus)


Public-sector organisations need to continuously transform to retain their legitimacy by meeting their obligations to citizens, central governments, and laws. Digital era brings new challenges for public-sector organisations who historically are slow in adoption of changes. This is significant as policymakers are concerned that unexpected disruptions could take away their governance power. This research in progress aims to clarify how public-sector organisations respond to digital transformation drivers. The literature review and expert interviews highlight that organisations require both existing and novel organisational capabilities to utilise digital technologies in order to respond to transformation drivers. This research highlights the gap related to organisational capabilities for existing and novel organisational forms.

Original languageEnglish
Title of host publicationAMCIS 2019 proceedings
Subtitle of host publication25th Americas Conference on Information Systems
Place of PublicationCancún, México
PublisherAssociation for Information Systems
Number of pages5
ISBN (Electronic)9780996683180
Publication statusPublished - 2019
Externally publishedYes
Event25th Americas Conference on Information Systems, AMCIS 2019 - Cancún, Mexico
Duration: 15 Aug 201917 Aug 2019


Conference25th Americas Conference on Information Systems, AMCIS 2019


  • Digital era
  • Digital transformation
  • Organisational capabilities
  • Public-sector organisations

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