Conversational agents for health and wellbeing

A. Baki Kocaballi; Juan C. Quiroz; Liliana Laranjo; Dana Rezazadegan; Rafal Kocielnik; Leigh Clark; Q. Vera Liao; Sun Young Park; Robert J. Moore; Adam Miner

doi:10.1145/3334480.3375154

Conversational agents for health and wellbeing

A. Baki Kocaballi, Juan C. Quiroz, Liliana Laranjo, Dana Rezazadegan, Rafal Kocielnik, Leigh Clark, Q. Vera Liao, Sun Young Park, Robert J. Moore, Adam Miner

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

32 Citations (Scopus)

Abstract

Conversational agents have increasingly been deployed in healthcare applications. However, significant challenges remain in developing this technology. Recent research in this area has highlighted that: i) patient safety was rarely evaluated; ii) health outcomes were poorly measured, and iii) no standardised evaluation methods were employed. The conversational agents in healthcare are lagging behind the developments in other domains. This one-day workshop aims to create a roadmap for healthcare conversational agents to develop standardised design and evaluation frameworks. This will prioritise health outcomes and patient safety while ensuring a high-quality user experience. In doing so, this workshop will bring together researchers and practitioners from HCI, healthcare and related speech and chatbot domains to collaborate on these key challenges.

Original language	English
Title of host publication	CHI EA '20
Subtitle of host publication	Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
Place of Publication	New York, NY
Publisher	Association for Computing Machinery (ACM)
Pages	1-8
Number of pages	8
ISBN (Electronic)	9781450368193
DOIs	https://doi.org/10.1145/3334480.3375154
Publication status	Published - 25 Apr 2020
Event	2020 CHI Conference on Human Factors in Computing Systems - Honolulu, United States Duration: 25 Apr 2020 → 30 Apr 2020

Conference

Conference	2020 CHI Conference on Human Factors in Computing Systems
Country/Territory	United States
City	Honolulu
Period	25/04/20 → 30/04/20

Keywords

conversational agent
voice interface
speech interface, chatbots
healthcare
health informatics

Access to Document

10.1145/3334480.3375154

Cite this

Kocaballi, A. B., Quiroz, J. C., Laranjo, L., Rezazadegan, D., Kocielnik, R., Clark, L., Liao, Q. V., Park, S. Y., Moore, R. J., & Miner, A. (2020). Conversational agents for health and wellbeing. In CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (pp. 1-8). Article W33 Association for Computing Machinery (ACM). https://doi.org/10.1145/3334480.3375154

@inproceedings{ecfd2b976c2f43b0bcbf8f3bb93f4250,

title = "Conversational agents for health and wellbeing",

abstract = "Conversational agents have increasingly been deployed in healthcare applications. However, significant challenges remain in developing this technology. Recent research in this area has highlighted that: i) patient safety was rarely evaluated; ii) health outcomes were poorly measured, and iii) no standardised evaluation methods were employed. The conversational agents in healthcare are lagging behind the developments in other domains. This one-day workshop aims to create a roadmap for healthcare conversational agents to develop standardised design and evaluation frameworks. This will prioritise health outcomes and patient safety while ensuring a high-quality user experience. In doing so, this workshop will bring together researchers and practitioners from HCI, healthcare and related speech and chatbot domains to collaborate on these key challenges.",

keywords = "conversational agent, voice interface, speech interface, chatbots, healthcare, health informatics",

author = "Kocaballi, \{A. Baki\} and Quiroz, \{Juan C.\} and Liliana Laranjo and Dana Rezazadegan and Rafal Kocielnik and Leigh Clark and Liao, \{Q. Vera\} and Park, \{Sun Young\} and Moore, \{Robert J.\} and Adam Miner",

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language = "English",

pages = "1--8",

booktitle = "CHI EA '20",

publisher = "Association for Computing Machinery (ACM)",

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Kocaballi, AB, Quiroz, JC, Laranjo, L, Rezazadegan, D, Kocielnik, R, Clark, L, Liao, QV, Park, SY, Moore, RJ & Miner, A 2020, Conversational agents for health and wellbeing. in CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems., W33, Association for Computing Machinery (ACM), New York, NY, pp. 1-8, 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, Hawaii, United States, 25/04/20. https://doi.org/10.1145/3334480.3375154

Conversational agents for health and wellbeing. / Kocaballi, A. Baki; Quiroz, Juan C.; Laranjo, Liliana et al.
CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. New York, NY: Association for Computing Machinery (ACM), 2020. p. 1-8 W33.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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T1 - Conversational agents for health and wellbeing

AU - Kocaballi, A. Baki

AU - Quiroz, Juan C.

AU - Laranjo, Liliana

AU - Rezazadegan, Dana

AU - Kocielnik, Rafal

AU - Clark, Leigh

AU - Liao, Q. Vera

AU - Park, Sun Young

AU - Moore, Robert J.

AU - Miner, Adam

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AB - Conversational agents have increasingly been deployed in healthcare applications. However, significant challenges remain in developing this technology. Recent research in this area has highlighted that: i) patient safety was rarely evaluated; ii) health outcomes were poorly measured, and iii) no standardised evaluation methods were employed. The conversational agents in healthcare are lagging behind the developments in other domains. This one-day workshop aims to create a roadmap for healthcare conversational agents to develop standardised design and evaluation frameworks. This will prioritise health outcomes and patient safety while ensuring a high-quality user experience. In doing so, this workshop will bring together researchers and practitioners from HCI, healthcare and related speech and chatbot domains to collaborate on these key challenges.

KW - conversational agent

KW - voice interface

KW - speech interface, chatbots

KW - healthcare

KW - health informatics

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M3 - Conference proceeding contribution

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EP - 8

BT - CHI EA '20

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CY - New York, NY

T2 - 2020 CHI Conference on Human Factors in Computing Systems

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ER -

Conversational agents for health and wellbeing

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Keywords

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