Cost-benefit evaluation method for web-based information systems

Cécile L. Paris; Nathalie F. Colineau; Ross G. Wilkinson

doi:10.1145/1557914.1557985

Cost-benefit evaluation method for web-based information systems

Cécile L. Paris, Nathalie F. Colineau, Ross G. Wilkinson

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

2 Citations (Scopus)

Abstract

Most evaluations of web-based information systems are done with respect to their effectiveness in supporting users in finding and exploring the information they need. We believe (1) that we need to move beyond task effectiveness and look at the whole-ofsystem effectiveness, and (2) that we must balance benefits with costs. We propose a method that provides guidance in whole-ofsystem evaluations, explicitly considering all participants and both sides of the "bang for buck" equation.

Original language	English
Title of host publication	Proceedings of the 20th ACM Conference on Hypertext and Hypermedia, HT'09
Pages	353-354
Number of pages	2
DOIs	https://doi.org/10.1145/1557914.1557985
Publication status	Published - 2009
Event	20th ACM Conference on Hypertext and Hypermedia, HT'09 - Torino, Italy Duration: 29 Jun 2009 → 1 Jul 2009

Other

Other	20th ACM Conference on Hypertext and Hypermedia, HT'09
Country/Territory	Italy
City	Torino
Period	29/06/09 → 1/07/09

Keywords

Cost-benefit analysis
Evaluation
Web-based information systems

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10.1145/1557914.1557985

Cite this

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title = "Cost-benefit evaluation method for web-based information systems",

abstract = "Most evaluations of web-based information systems are done with respect to their effectiveness in supporting users in finding and exploring the information they need. We believe (1) that we need to move beyond task effectiveness and look at the whole-ofsystem effectiveness, and (2) that we must balance benefits with costs. We propose a method that provides guidance in whole-ofsystem evaluations, explicitly considering all participants and both sides of the {"}bang for buck{"} equation.",

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AU - Colineau, Nathalie F.

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AB - Most evaluations of web-based information systems are done with respect to their effectiveness in supporting users in finding and exploring the information they need. We believe (1) that we need to move beyond task effectiveness and look at the whole-ofsystem effectiveness, and (2) that we must balance benefits with costs. We propose a method that provides guidance in whole-ofsystem evaluations, explicitly considering all participants and both sides of the "bang for buck" equation.

KW - Cost-benefit analysis

KW - Evaluation

KW - Web-based information systems

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U2 - 10.1145/1557914.1557985

DO - 10.1145/1557914.1557985

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BT - Proceedings of the 20th ACM Conference on Hypertext and Hypermedia, HT'09

T2 - 20th ACM Conference on Hypertext and Hypermedia, HT'09

Y2 - 29 June 2009 through 1 July 2009

ER -

Cost-benefit evaluation method for web-based information systems

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