Customer and external integration improves organizational performance

evidence from the research literature published between 1994 and 2012

Chris Hemstrom, Norma Harrison

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

This paper presents a review of the research literature published between 1994 and 2012 that examined the relationship between customer or external integration and organizational performance. The paper aims to clarify confusion raised by a number of reviewers in this area of literature and presents a categorization, based on more than forty research papers, of high-level customer and external integration variables that have been shown to improve organizational performance. This categorization increases the focus on specific first-order variables of customer and external integration, and aims to reduce the diversity of indicators used to specify constructs within those domains.
Original languageEnglish
Title of host publicationProceedings of the 20th EurOMA conference
Subtitle of host publicationoperations management at the heart of the recovery
Pages1-10
Number of pages10
Publication statusPublished - 2013
EventEurOMA Conference (20th : 2013) - Dublin, Ireland
Duration: 7 Jun 201312 Jun 2013

Conference

ConferenceEurOMA Conference (20th : 2013)
CityDublin, Ireland
Period7/06/1312/06/13

    Fingerprint

Keywords

  • Customer Integration
  • External Integration
  • Organizational Performance

Cite this

Hemstrom, C., & Harrison, N. (2013). Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012. In Proceedings of the 20th EurOMA conference: operations management at the heart of the recovery (pp. 1-10)