Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012

Chris Hemstrom; Norma Harrison

Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012

Chris Hemstrom, Norma Harrison

Macquarie Graduate School of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

Abstract

This paper presents a review of the research literature published between 1994 and 2012 that examined the relationship between customer or external integration and organizational performance. The paper aims to clarify confusion raised by a number of reviewers in this area of literature and presents a categorization, based on more than forty research papers, of high-level customer and external integration variables that have been shown to improve organizational performance. This categorization increases the focus on specific first-order variables of customer and external integration, and aims to reduce the diversity of indicators used to specify constructs within those domains.

Original language	English
Title of host publication	Proceedings of the 20th EurOMA conference
Subtitle of host publication	operations management at the heart of the recovery
Pages	1-10
Number of pages	10
Publication status	Published - 2013
Event	EurOMA Conference (20th : 2013) - Dublin, Ireland Duration: 7 Jun 2013 → 12 Jun 2013

Conference

Conference	EurOMA Conference (20th : 2013)
City	Dublin, Ireland
Period	7/06/13 → 12/06/13

Keywords

Customer Integration
External Integration
Organizational Performance

Access to Document

http://www.euroma2013.org/index.html

Cite this

@inproceedings{506ca421c3b04290bb4ecea679a9c7a5,

title = "Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012",

abstract = "This paper presents a review of the research literature published between 1994 and 2012 that examined the relationship between customer or external integration and organizational performance. The paper aims to clarify confusion raised by a number of reviewers in this area of literature and presents a categorization, based on more than forty research papers, of high-level customer and external integration variables that have been shown to improve organizational performance. This categorization increases the focus on specific first-order variables of customer and external integration, and aims to reduce the diversity of indicators used to specify constructs within those domains.",

keywords = "Customer Integration, External Integration, Organizational Performance",

author = "Chris Hemstrom and Norma Harrison",

year = "2013",

language = "English",

pages = "1--10",

booktitle = "Proceedings of the 20th EurOMA conference",

note = "EurOMA Conference (20th : 2013) ; Conference date: 07-06-2013 Through 12-06-2013",

}

Hemstrom, C & Harrison, N 2013, Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012. in Proceedings of the 20th EurOMA conference: operations management at the heart of the recovery. pp. 1-10, EurOMA Conference (20th : 2013), Dublin, Ireland, 7/06/13. <http://www.euroma2013.org/index.html>

Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012. / Hemstrom, Chris; Harrison, Norma.
Proceedings of the 20th EurOMA conference: operations management at the heart of the recovery. 2013. p. 1-10.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

TY - GEN

T1 - Customer and external integration improves organizational performance

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AU - Hemstrom, Chris

AU - Harrison, Norma

PY - 2013

Y1 - 2013

N2 - This paper presents a review of the research literature published between 1994 and 2012 that examined the relationship between customer or external integration and organizational performance. The paper aims to clarify confusion raised by a number of reviewers in this area of literature and presents a categorization, based on more than forty research papers, of high-level customer and external integration variables that have been shown to improve organizational performance. This categorization increases the focus on specific first-order variables of customer and external integration, and aims to reduce the diversity of indicators used to specify constructs within those domains.

AB - This paper presents a review of the research literature published between 1994 and 2012 that examined the relationship between customer or external integration and organizational performance. The paper aims to clarify confusion raised by a number of reviewers in this area of literature and presents a categorization, based on more than forty research papers, of high-level customer and external integration variables that have been shown to improve organizational performance. This categorization increases the focus on specific first-order variables of customer and external integration, and aims to reduce the diversity of indicators used to specify constructs within those domains.

KW - Customer Integration

KW - External Integration

KW - Organizational Performance

M3 - Conference proceeding contribution

SP - 1

EP - 10

BT - Proceedings of the 20th EurOMA conference

Y2 - 7 June 2013 through 12 June 2013

ER -

Customer and external integration improves organizational performance: evidence from the research literature published between 1994 and 2012

Abstract

Conference

Keywords

Access to Document

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Cite this