Customer Service, Efficiency and Financial Performance in Banking: Australian Evidence

Elizabeth Duncan; Greg Elliott

Customer Service, Efficiency and Financial Performance in Banking: Australian Evidence

Elizabeth Duncan, Greg Elliott

Macquarie Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

Original language	English
Title of host publication	AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings
Editors	D Laperet
Place of Publication	Reims France
Publisher	American Marketing Association
Pages	1-24
Number of pages	24
Publication status	Published - 2003
Event	American Marketing Association Servsig Services Research Conference - Reims France, France Duration: 12 Jun 2003 → 14 Jun 2003

Conference

Conference	American Marketing Association Servsig Services Research Conference
Country/Territory	France
City	Reims France
Period	12/06/03 → 14/06/03

Cite this

@inproceedings{895318c6c4ac44ccb6d0f91be3164908,

title = "Customer Service, Efficiency and Financial Performance in Banking: Australian Evidence",

author = "Elizabeth Duncan and Greg Elliott",

year = "2003",

language = "English",

pages = "1--24",

editor = "D Laperet",

booktitle = "AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings",

publisher = "American Marketing Association",

address = "United States",

note = "American Marketing Association Servsig Services Research Conference ; Conference date: 12-06-2003 Through 14-06-2003",

}

Duncan, E & Elliott, G 2003, Customer Service, Efficiency and Financial Performance in Banking: Australian Evidence. in D Laperet (ed.), AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings. American Marketing Association, Reims France, pp. 1-24, American Marketing Association Servsig Services Research Conference, Reims France, France, 12/06/03.

Customer Service, Efficiency and Financial Performance in Banking : Australian Evidence. / Duncan, Elizabeth; Elliott, Greg.

AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings. ed. / D Laperet. Reims France : American Marketing Association, 2003. p. 1-24.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

TY - GEN

T1 - Customer Service, Efficiency and Financial Performance in Banking

T2 - American Marketing Association Servsig Services Research Conference

AU - Duncan, Elizabeth

AU - Elliott, Greg

PY - 2003

Y1 - 2003

M3 - Conference proceeding contribution

SP - 1

EP - 24

BT - AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings

A2 - Laperet, D

PB - American Marketing Association

CY - Reims France

Y2 - 12 June 2003 through 14 June 2003

ER -