In the course of their work paediatric ward staff encounter complex psychological and social problems and they develop expertise in helping children and their families through periods of crisis. This paper discusses a model which actively capitalizes on the problem‐solving skills of ward staff in learning how to tackle everyday but intricate psychosocial issues. The model described is a ward‐based, solution‐focused discussion group using an outside facilitator. The aim is to enable staff to discover fresh alternatives through discussions aided by the use of questioning. The discussion starts from information provided by staff and the solutions evolve from the ensuing debate.