Decision Support Systems have been proposed as a mechanism through which operator performance can be improved. However, before such systems can be implemented, the interaction between the system and the user needs to be understood. The current study investigated competent and expert firefighters’ interaction with three levels of decision support system interfaces, one full processing interface, and two levels of reduced processing interfaces. The results revealed that competent firefighters accessed significantly more feature displays and made significantly more recursions of feature displays than expert firefighters when using the Full processing DSS interface. However, this difference was not evident when participants used the reduced processing interfaces. Expert firefighters made more accurate decisions than competent firefighters, possibly due to the acquisition of features that were more relevant to the decision task. Therefore, mechanisms may be needed to ensure that competent operators process relevant information when making decisions.
|Title of host publication||Meeting the future|
|Subtitle of host publication||promoting sustainable organisational growth|
|Editors||Peter H. Langford, Nicholas J. Reynolds, James E. Kehoe|
|Place of Publication||Melbourne|
|Publisher||Australian Psychological Society|
|Number of pages||5|
|Publication status||Published - 2009|
|Event||Industrial and Organisational Psychology Conference (8th : 2009) - Sydney|
Duration: 25 Jun 2009 → 28 Jun 2009
|Conference||Industrial and Organisational Psychology Conference (8th : 2009)|
|Period||25/06/09 → 28/06/09|
Perry, N., Wiggins, M., Childs, M., & Fogarty, G. (2009). Decision support for competent and expert firefighters. In P. H. Langford, N. J. Reynolds, & J. E. Kehoe (Eds.), Meeting the future: promoting sustainable organisational growth (pp. 101-105). Melbourne: Australian Psychological Society.