Decision support for competent and expert firefighters

Nathan Perry, Mark Wiggins, Merilyn Childs, Gerard Fogarty

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review


    Decision Support Systems have been proposed as a mechanism through which operator performance can be improved. However, before such systems can be implemented, the interaction between the system and the user needs to be understood. The current study investigated competent and expert firefighters’ interaction with three levels of decision support system interfaces, one full processing interface, and two levels of reduced processing interfaces. The results revealed that competent firefighters accessed significantly more feature displays and made significantly more recursions of feature displays than expert firefighters when using the Full processing DSS interface. However, this difference was not evident when participants used the reduced processing interfaces. Expert firefighters made more accurate decisions than competent firefighters, possibly due to the acquisition of features that were more relevant to the decision task. Therefore, mechanisms may be needed to ensure that competent operators process relevant information when making decisions.
    Original languageEnglish
    Title of host publicationMeeting the future
    Subtitle of host publicationpromoting sustainable organisational growth
    EditorsPeter H. Langford, Nicholas J. Reynolds, James E. Kehoe
    Place of PublicationMelbourne
    PublisherAustralian Psychological Society
    Number of pages5
    ISBN (Print)9780909881399
    Publication statusPublished - 2009
    EventIndustrial and Organisational Psychology Conference (8th : 2009) - Sydney
    Duration: 25 Jun 200928 Jun 2009


    ConferenceIndustrial and Organisational Psychology Conference (8th : 2009)


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