Demystifying automated retrieval systems

the clients' perspective

Jennifer Peasley

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

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The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.
Original languageEnglish
Title of host publicationVALA2012 proceedings
Subtitle of host publication16th Biennial Conference : emPowering eFutures
Number of pages9
Publication statusPublished - 2012
EventVALA Conference (16th : 2012) - Melbourne
Duration: 7 Feb 201210 Feb 2012


ConferenceVALA Conference (16th : 2012)


Bibliographical note

Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher. The paper was first given at the 16th Biennial VALA Conference held in Melbourne on 7 - 10 February 2012.

Cite this

Peasley, J. (2012). Demystifying automated retrieval systems: the clients' perspective. In VALA2012 proceedings: 16th Biennial Conference : emPowering eFutures (pp. 1-9). VALA.