Demystifying automated retrieval systems: the clients' perspective

Jennifer Peasley

Demystifying automated retrieval systems: the clients' perspective

Jennifer Peasley

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Abstract

The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.

Original language	English
Title of host publication	VALA2012 proceedings
Subtitle of host publication	16th Biennial Conference : emPowering eFutures
Publisher	VALA
Pages	1-9
Number of pages	9
Publication status	Published - 2012
Event	VALA Conference (16th : 2012) - Melbourne Duration: 7 Feb 2012 → 10 Feb 2012

Conference

Conference	VALA Conference (16th : 2012)
City	Melbourne
Period	7/02/12 → 10/02/12

Bibliographical note

Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher. The paper was first given at the 16th Biennial VALA Conference held in Melbourne on 7 - 10 February 2012.

Access to Document

Mq-19071-Publisher version (open access)Final published version, 89.6 KBLicence: Unspecified

Cite this

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title = "Demystifying automated retrieval systems: the clients' perspective",

abstract = "The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.",

author = "Jennifer Peasley",

note = "Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher. The paper was first given at the 16th Biennial VALA Conference held in Melbourne on 7 - 10 February 2012.; VALA Conference (16th : 2012) ; Conference date: 07-02-2012 Through 10-02-2012",

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PY - 2012

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N2 - The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.

AB - The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.

M3 - Conference proceeding contribution

SP - 1

EP - 9

BT - VALA2012 proceedings

PB - VALA

Y2 - 7 February 2012 through 10 February 2012

ER -