Designing for the other 'hereafter': when older adults remember about forgetting

Laura Ramos; Elise Van Den Hoven; Laurie Miller

doi:10.1145/2858036.2858162

Designing for the other 'hereafter': when older adults remember about forgetting

Laura Ramos, Elise Van Den Hoven, Laurie Miller

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

15 Citations (Scopus)

Abstract

Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

Original language	English
Title of host publication	CHI 2016 #chi4good
Subtitle of host publication	Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	721-732
Number of pages	12
ISBN (Electronic)	9781450333627
DOIs	https://doi.org/10.1145/2858036.2858162
Publication status	Published - 7 May 2016
Externally published	Yes
Event	34th Annual Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States Duration: 7 May 2016 → 12 May 2016

Other

Other	34th Annual Conference on Human Factors in Computing Systems, CHI 2016
Country/Territory	United States
City	San Jose
Period	7/05/16 → 12/05/16

Keywords

Diary study
Everyday remembering
Human memory
Human-computer interaction
Interaction design
Older persons
Perceptions about forgetting

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10.1145/2858036.2858162

Cite this

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title = "Designing for the other 'hereafter': when older adults remember about forgetting",

abstract = "Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.",

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author = "Laura Ramos and {Van Den Hoven}, Elise and Laurie Miller",

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day = "7",

doi = "10.1145/2858036.2858162",

language = "English",

pages = "721--732",

booktitle = "CHI 2016 #chi4good",

publisher = "Association for Computing Machinery",

note = "34th Annual Conference on Human Factors in Computing Systems, CHI 2016 ; Conference date: 07-05-2016 Through 12-05-2016",

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Ramos, L, Van Den Hoven, E & Miller, L 2016, Designing for the other 'hereafter': when older adults remember about forgetting. in CHI 2016 #chi4good: Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, New York, pp. 721-732, 34th Annual Conference on Human Factors in Computing Systems, CHI 2016, San Jose, United States, 7/05/16. https://doi.org/10.1145/2858036.2858162

Designing for the other 'hereafter': when older adults remember about forgetting. / Ramos, Laura; Van Den Hoven, Elise; Miller, Laurie.
CHI 2016 #chi4good: Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems. New York: Association for Computing Machinery, 2016. p. 721-732.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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AU - Ramos, Laura

AU - Van Den Hoven, Elise

AU - Miller, Laurie

PY - 2016/5/7

Y1 - 2016/5/7

N2 - Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

AB - Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

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KW - Human memory

KW - Human-computer interaction

KW - Interaction design

KW - Older persons

KW - Perceptions about forgetting

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M3 - Conference proceeding contribution

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PB - Association for Computing Machinery

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ER -

Designing for the other 'hereafter': when older adults remember about forgetting

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