Determinants of Customer Loyalty and Share of Wallet in Retail Banking

Chris Baumann, Suzan Burton, Greg Elliott

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Original languageEnglish
Title of host publicationProceedings of the Emerging Financial Markets & Services Asia-Pacific Conference
EditorsS. Hettihewa, R. Weston
Place of PublicationSydney
PublisherUniversity of Western Sydney
Pages1-21
Number of pages21
ISBN (Print)1741080479
Publication statusPublished - 2004
EventEmerging Financial Markets & Services Asia-Pacific - Sydney
Duration: 27 May 200428 May 2004

Conference

ConferenceEmerging Financial Markets & Services Asia-Pacific
CitySydney
Period27/05/0428/05/04

Cite this

Baumann, C., Burton, S., & Elliott, G. (2004). Determinants of Customer Loyalty and Share of Wallet in Retail Banking. In S. Hettihewa, & R. Weston (Eds.), Proceedings of the Emerging Financial Markets & Services Asia-Pacific Conference (pp. 1-21). Sydney: University of Western Sydney.