@inbook{4fed0ced31f54a4c8282117b38b79471,
title = "Determinats of behavioural loyalty amongst dissatified customers in the Australian business-to-business services sector",
author = "Venkata Yanamandra and Lesley White",
year = "2005",
language = "English",
isbn = "9810531362",
pages = "52--52",
editor = "J. Wirtz",
booktitle = "SERSIG Research Conference 2005",
publisher = "American Marketing Association",
address = "United States",
note = "SERSIG Research Conference 2005 ; Conference date: 02-06-2005 Through 04-06-2005",
}