Determinats of behavioural loyalty amongst dissatified customers in the Australian business-to-business services sector

Venkata Yanamandra, Lesley White

Research output: Chapter in Book/Report/Conference proceeding › Other chapter contribution

Original language	English
Title of host publication	SERSIG Research Conference 2005
Editors	J. Wirtz
Place of Publication	Chicago, USA
Publisher	American Marketing Association
Pages	52-52
Number of pages	1
ISBN (Print)	9810531362
Publication status	Published - 2005
Event	SERSIG Research Conference 2005 - Singapore Duration: 2 Jun 2005 → 4 Jun 2005

Cite this

@inbook{4fed0ced31f54a4c8282117b38b79471,

title = "Determinats of behavioural loyalty amongst dissatified customers in the Australian business-to-business services sector",

author = "Venkata Yanamandra and Lesley White",

year = "2005",

language = "English",

isbn = "9810531362",

pages = "52--52",

editor = "J. Wirtz",

booktitle = "SERSIG Research Conference 2005",

publisher = "American Marketing Association",

address = "United States",

note = "SERSIG Research Conference 2005 ; Conference date: 02-06-2005 Through 04-06-2005",

}

TY - CHAP

T1 - Determinats of behavioural loyalty amongst dissatified customers in the Australian business-to-business services sector

AU - Yanamandra, Venkata

AU - White, Lesley

PY - 2005

Y1 - 2005

M3 - Other chapter contribution

SN - 9810531362

SP - 52

EP - 52

BT - SERSIG Research Conference 2005

A2 - Wirtz, J.

PB - American Marketing Association

CY - Chicago, USA

T2 - SERSIG Research Conference 2005

Y2 - 2 June 2005 through 4 June 2005

ER -