TY - GEN
T1 - Developing emergency room key performance indicators
T2 - 14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016
AU - Khalifa, Mohamed
AU - Zabani, Ibrahim
PY - 2016
Y1 - 2016
N2 - Emergency Room (ER) performance has been a timely topic for both healthcare practitioners and researchers. King Faisal Specialist Hospital and Research Center, Saudi Arabia worked on developing a comprehensive set of KPIs to monitor, evaluate and improve the performance of the ER. A combined approach using quantitative and qualitative methods was used to collect and analyze the data. 34 KPIs were developed and sorted into the three components of the ER patient flow model; input, throughput and output. Input indicators included number and acuity of ER patients, patients leaving without being seen and revisit rates. Throughput indicators included number of active ER beds, ratio of ER patients to ER staff and the length of stay including waiting time and treatment time. The turnaround time of supportive services, such as lab, radiology and medications, were also included. Output indicators include boarding time and available hospital beds, ICU beds and patients waiting for admission.
AB - Emergency Room (ER) performance has been a timely topic for both healthcare practitioners and researchers. King Faisal Specialist Hospital and Research Center, Saudi Arabia worked on developing a comprehensive set of KPIs to monitor, evaluate and improve the performance of the ER. A combined approach using quantitative and qualitative methods was used to collect and analyze the data. 34 KPIs were developed and sorted into the three components of the ER patient flow model; input, throughput and output. Input indicators included number and acuity of ER patients, patients leaving without being seen and revisit rates. Throughput indicators included number of active ER beds, ratio of ER patients to ER staff and the length of stay including waiting time and treatment time. The turnaround time of supportive services, such as lab, radiology and medications, were also included. Output indicators include boarding time and available hospital beds, ICU beds and patients waiting for admission.
KW - Emergency Room
KW - Hospitals
KW - Improvement
KW - Performance Indicators
UR - http://www.scopus.com/inward/record.url?scp=84978765958&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-664-4-179
DO - 10.3233/978-1-61499-664-4-179
M3 - Conference proceeding contribution
C2 - 27350498
AN - SCOPUS:84978765958
SN - 9781614996637
T3 - Studies in Health Technology and Informatics
SP - 179
EP - 182
BT - Unifying the applications and foundations of biomedical and health informatics
A2 - Mantas, John
A2 - Hasman, Arie
A2 - Gallos, Parisis
A2 - Kolokathi, Aikaterini
A2 - Househ, Mowafa S.
PB - IOS Press
Y2 - 1 July 2016 through 3 July 2016
ER -