Developing emergency room key performance indicators

what to measure and why should we measure it?

Mohamed Khalifa*, Ibrahim Zabani

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

4 Citations (Scopus)

Abstract

Emergency Room (ER) performance has been a timely topic for both healthcare practitioners and researchers. King Faisal Specialist Hospital and Research Center, Saudi Arabia worked on developing a comprehensive set of KPIs to monitor, evaluate and improve the performance of the ER. A combined approach using quantitative and qualitative methods was used to collect and analyze the data. 34 KPIs were developed and sorted into the three components of the ER patient flow model; input, throughput and output. Input indicators included number and acuity of ER patients, patients leaving without being seen and revisit rates. Throughput indicators included number of active ER beds, ratio of ER patients to ER staff and the length of stay including waiting time and treatment time. The turnaround time of supportive services, such as lab, radiology and medications, were also included. Output indicators include boarding time and available hospital beds, ICU beds and patients waiting for admission.

Original languageEnglish
Title of host publicationUnifying the applications and foundations of biomedical and health informatics
EditorsJohn Mantas, Arie Hasman, Parisis Gallos, Aikaterini Kolokathi, Mowafa S. Househ
PublisherIOS Press
Pages179-182
Number of pages4
ISBN (Electronic)9781614996644
ISBN (Print)9781614996637
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016 - Athens, Greece
Duration: 1 Jul 20163 Jul 2016

Publication series

NameStudies in Health Technology and Informatics
Volume226
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Other

Other14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016
CountryGreece
CityAthens
Period1/07/163/07/16

Keywords

  • Emergency Room
  • Hospitals
  • Improvement
  • Performance Indicators

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  • Cite this

    Khalifa, M., & Zabani, I. (2016). Developing emergency room key performance indicators: what to measure and why should we measure it? In J. Mantas, A. Hasman, P. Gallos, A. Kolokathi, & M. S. Househ (Eds.), Unifying the applications and foundations of biomedical and health informatics (pp. 179-182). (Studies in Health Technology and Informatics; Vol. 226). IOS Press. https://doi.org/10.3233/978-1-61499-664-4-179