Developing intellectual capital in professional service firms using high performance work practices as toolkit

Junaid Rehman, Igor Hawryszkiewycz, Osama Sohaib, Altaf Mazhar Soomro

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

16 Citations (Scopus)
21 Downloads (Pure)

Abstract

The role of Professional Service Firms (PSFs) has always been crucial in the development of knowledge economies. The effectiveness of these firms is highly attributed to the knowledge capabilities and skills embedded in its human resources and how effectively these resources are utilized in the optimal benefit of the firm. Owing to the ever-increasing growth of the services sector globally, it's critical for the PSFs to gain in-depth awareness on the application of High-Performance-Work-Practices (HPWPs) so as to continually maintain quality of their services to the clients. However, the mechanism for systematically designing and implementing these practices in intellectual capital context is still not fully developed. This research, therefore, theoretically investigates and suggests a linkage mechanism on how Strategic HRM Practices (HPWPs) via (Ability, Motivation and Opportunity)-enhancing bundles stimulate intellectual capital development in professional service firms. By presenting a conceptual framework, this study offers practically meaningful insights to the managers in the service firms on how to implement these practices for effectively meeting client needs and sustaining a competitive advantage.

Original languageEnglish
Title of host publicationHICSS 2020
Subtitle of host publicationProceedings of the 53rd Annual Hawaii International Conference on System Sciences
EditorsTung X. Bui
Place of PublicationHawaii
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Pages4983-4992
Number of pages10
ISBN (Electronic)9780998133133
Publication statusPublished - 2020
Externally publishedYes
Event53rd Annual Hawaii International Conference on System Sciences, HICSS 2020 - Maui, United States
Duration: 7 Jan 202010 Jan 2020

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2020-January
ISSN (Print)1530-1605

Conference

Conference53rd Annual Hawaii International Conference on System Sciences, HICSS 2020
Country/TerritoryUnited States
CityMaui
Period7/01/2010/01/20

Bibliographical note

Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

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