Digital agility: Balancing situational turbulence with digital platforms

Lana Kovacevic-Opacic, Olivera Marjanovic

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review


As the current global pandemic continues to impinge on organizations’ operations worldwide, balancing the tensions imposed by the turbulent environment is becoming necessary to endure the crisis. This difficult balancing act calls for a different type of agility than previously explored. In extreme contexts, such as this one, digital platforms are becoming instrumental in helping organizations realize digital agility, by shifting to new modes of operation in order to survive. This research employs a case study of a rapidly changing digital platform, within an Australian university. By drawing on the theories of coevolution and punctuated equilibrium as the combined theoretical lens, we theorize a number of mechanisms of coevolution, which explain the dynamic and mutually-shaping relationship between the organization’s responses and digital platform’s modules. The findings show that digital agility is achieved through a series of fast adaptations between the strategic and the digital platform levels and their environment.
Original languageEnglish
Title of host publicationAMCIS 2021 Proceedings
Subtitle of host publication27th Americas Conference on Information Systems
Place of PublicationOnline
PublisherAssociation for Information Systems
Number of pages11
ISBN (Electronic)9781733632584
Publication statusPublished - 9 Aug 2021
Externally publishedYes
Event27th Americas Conference on Information Systems, AMCIS 2021 - Virtual, Online, Canada
Duration: 9 Aug 202113 Aug 2021


Conference27th Americas Conference on Information Systems, AMCIS 2021


  • Digital platforms
  • digital agility
  • extreme contexts


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