This paper reports on an investigation into the leadership and management practices affecting stakeholder satisfaction by examining relationships between Avery and Bergsteiner’s (2010) 23 leadership and management practices (SL) and overall stakeholder satisfaction (OSS). This study extends current knowledge of the leadership and management practices that positively predict enhanced stakeholder satisfaction, an area in which empirical evidence has to date been largely lacking. Using a cross-sectional survey research design, data were gathered from 439 small-medium enterprise (SME) managers in Thailand. Results show all SL practices except financial-market-orientation were significantly related to OSS, and the more an organisation adopts significant SL practices, the higher the OSS is likely to be. The particular SL practices that positively predict enhanced OSS were amicable labour relations, staff retention, strong and shared vision, strategic and systemic innovation, and high staff engagement and quality.
|Title of host publication||Proceedings of the 9th International Symposium on Sustainable Leadership, 2014 Salzburg, June 3-6|
|Editors||Lorne Butt, Gayle C. Avery|
|Place of Publication||Pymble, NSW|
|Publisher||Institute for Sustainable Leadership|
|Number of pages||9|
|Publication status||Published - 2014|
|Event||International Symposium on Sustainable Leadership (9th : 2014) - Salzburg, Austria|
Duration: 3 Jun 2014 → 6 Jun 2014
|Conference||International Symposium on Sustainable Leadership (9th : 2014)|
|Period||3/06/14 → 6/06/14|
- Sustainable Leadership
- stakeholder satisfaction
- organisational sustainability
Suriyankietkaew, S., & Avery, G. C. (2014). Do certain leadership practices raise stakeholder satisfaction? An investigation of managers in Thai SMEs. In L. Butt, & G. C. Avery (Eds.), Proceedings of the 9th International Symposium on Sustainable Leadership, 2014 Salzburg, June 3-6 (pp. 182-190). Pymble, NSW: Institute for Sustainable Leadership.