Do certain leadership practices raise stakeholder satisfaction? An investigation of managers in Thai SMEs

Suparak Suriyankietkaew, Gayle C. Avery

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

This paper reports on an investigation into the leadership and management practices affecting stakeholder satisfaction by examining relationships between Avery and Bergsteiner’s (2010) 23 leadership and management practices (SL) and overall stakeholder satisfaction (OSS). This study extends current knowledge of the leadership and management practices that positively predict enhanced stakeholder satisfaction, an area in which empirical evidence has to date been largely lacking. Using a cross-sectional survey research design, data were gathered from 439 small-medium enterprise (SME) managers in Thailand. Results show all SL practices except financial-market-orientation were significantly related to OSS, and the more an organisation adopts significant SL practices, the higher the OSS is likely to be. The particular SL practices that positively predict enhanced OSS were amicable labour relations, staff retention, strong and shared vision, strategic and systemic innovation, and high staff engagement and quality.
Original languageEnglish
Title of host publicationProceedings of the 9th International Symposium on Sustainable Leadership, 2014 Salzburg, June 3-6
EditorsLorne Butt, Gayle C. Avery
Place of PublicationPymble, NSW
PublisherInstitute for Sustainable Leadership
Pages182-190
Number of pages9
ISBN (Print)9780987461841
Publication statusPublished - 2014
EventInternational Symposium on Sustainable Leadership (9th : 2014) - Salzburg, Austria
Duration: 3 Jun 20146 Jun 2014

Conference

ConferenceInternational Symposium on Sustainable Leadership (9th : 2014)
CitySalzburg, Austria
Period3/06/146/06/14

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Keywords

  • Leadership
  • Sustainable Leadership
  • stakeholder satisfaction
  • organisational sustainability
  • SMEs
  • Thailand.

Cite this

Suriyankietkaew, S., & Avery, G. C. (2014). Do certain leadership practices raise stakeholder satisfaction? An investigation of managers in Thai SMEs. In L. Butt, & G. C. Avery (Eds.), Proceedings of the 9th International Symposium on Sustainable Leadership, 2014 Salzburg, June 3-6 (pp. 182-190). Pymble, NSW: Institute for Sustainable Leadership.