Do I trust my machine teammate?

An investigation from perception to decision

Kun Yu, Shlomo Berkovsky, Ronnie Taib, Jianlong Zhou, Fang Chen

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)

Abstract

In the human-machine collaboration context, understanding the reason behind each human decision is critical for interpreting the performance of the human-machine team. Via an experimental study of a system with varied levels of accuracy, we describe how human trust interplays with system performance, human perception and decisions. It is revealed that humans are able to perceive the performance of automatic systems and themselves, and adjust their trust levels according to the accuracy of systems. The 70% system accuracy suggests to be a threshold between increasing and decreasing human trust and system usage. We have also shown that trust can be derived from a series of users' decisions rather than from a single one, and relates to the perceptions of users. A general framework depicting how trust and perception affect human decision making is proposed, which can be used as future guidelines for human-machine collaboration design.
Original languageEnglish
Title of host publicationProceedings of the 24th International Conference on Intelligent User Interfaces, IUI '19
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Pages460-468
Number of pages9
ISBN (Electronic)9781450362726
DOIs
Publication statusPublished - 2019
Externally publishedYes
Event24th International Conference on Intelligent User Interfaces, IUI 2019 - Marina del Ray, United States
Duration: 16 Mar 201920 Mar 2019

Conference

Conference24th International Conference on Intelligent User Interfaces, IUI 2019
CountryUnited States
CityMarina del Ray
Period16/03/1920/03/19

Keywords

  • trust
  • perception
  • decision making
  • dynamic process
  • machine performance
  • Decision making
  • Perception
  • Machine performance
  • Dynamic process
  • Trust

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  • Cite this

    Yu, K., Berkovsky, S., Taib, R., Zhou, J., & Chen, F. (2019). Do I trust my machine teammate? An investigation from perception to decision. In Proceedings of the 24th International Conference on Intelligent User Interfaces, IUI '19 (pp. 460-468). New York: Association for Computing Machinery (ACM). https://doi.org/10.1145/3301275.3302277