Do user preferences align with human factors assessment scores of drug–drug interaction alerts?

David Lowenstein*, Wu Yi Zheng, Rosemary Burke, Eliza Kenny, Anmol Sandhu, Meredith Makeham, Johanna Westbrook, Richard O. Day, Melissa T. Baysari

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

This study aimed to assess drug–drug interaction alert interfaces and to examine the relationship between compliance with human factors principles and user-preferences of alerts. Three reviewers independently evaluated drug–drug interaction alert interfaces in seven electronic systems using the Instrument-for-Evaluating-Human-Factors-Principles-in-Medication-Related-Decision-Support-Alerts (I-MeDeSA). Fifty-three doctors and pharmacists completed a survey to rate the alert interfaces from best to worst and reported on liked and disliked features. Human factors compliance and user-preferences of alerts were compared. Statistical analysis revealed no significant association between I-MeDeSA scores and user-preferences. However, the strengths and weaknesses of drug–drug interaction alerts from users’ perspectives were in-line with the human factors constructs evaluated by the I-MeDeSA. I-MeDeSA in its current form, is unable to identify alerts that are preferred by the users. The design principles assessed by I-MeDeSA appear to be sound, but its arbitrary allocation of points to each human factors construct may not reflect the relative importance that the end-users place on different aspects of alert design.

Original languageEnglish
Pages (from-to)563-575
Number of pages13
JournalHealth Informatics Journal
Volume26
Issue number1
Early online date11 Apr 2019
DOIs
Publication statusPublished - Mar 2020

Keywords

  • alerts
  • clinical decision support
  • drug–drug interaction
  • human factors
  • usability

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