Does service failure influence customer loyalty?

Francis Buttle, Jamie Burton

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	217-227
Number of pages	11
Journal	Journal of Consumer Behaviour: an international research review
Volume	1
Issue number	3
DOIs	https://doi.org/10.1002/cb.67
Publication status	Published - 2002

Access to Document

@article{c7509796d10d44df95f0be9bfcd2cbc8,

title = "Does service failure influence customer loyalty?",

author = "Francis Buttle and Jamie Burton",

year = "2002",

doi = "10.1002/cb.67",

language = "English",

volume = "1",

pages = "217--227",

journal = "Journal of Consumer Behaviour: an international research review",

issn = "1472-0817",

publisher = "Kerry Barner",

number = "3",

}