Does tailoring help people find the information they need?

Nathalie Colineau*, Cécile Paris

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


In this paper, we present an empirical study assessing the impact of tailoring on information-seeking tasks. Our aim was to evaluate whether providing tailored information would help people find the information they need more quickly and accurately. Our results show that tailored documents have an impact on information-seeking, at least when the information to be found is spread over a number of sources and needs to be synthesised. With documents tailored to their needs, people can find the information they seek more quickly, and overall, more accurately. In our study, we also investigated how people looked for information to gain a better understanding of the strategies employed by people to find information.

Original languageEnglish
Pages (from-to)267-286
Number of pages20
JournalNew Review of Hypermedia and Multimedia
Issue number3
Publication statusPublished - Dec 2009


  • Document generation
  • Effectiveness
  • Information-seeking behaviour
  • Tailoring
  • User evaluation

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