E-commerce and human resource management: theoretical approaches and issues for the banking industry

Yvette Blount; Tanya Castleman; Paula M. C. Swatman

doi:10.1007/978-0-387-35692-1_27

E-commerce and human resource management: theoretical approaches and issues for the banking industry

Yvette Blount, Tanya Castleman, Paula M. C. Swatman

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

2 Citations (Scopus)

Abstract

Electronic commerce technologies are changing the way that work tasks are conducted and thus has significant implications for the way organisations manage their human resource functions. Although the impact of IT on work and employment has been the subject of research, little attention has been paid to electronic commerce and its effect on work organisation and HR management. This paper examines existing literature on how eCommerce technologies have shaped workplace management, with particular attention to the banking industry. It proposes a conceptual framework for identifying and understanding these changes in the context of the business pressures faced by banks in the highly competitive retail banking environment.

Original language	English
Title of host publication	Seeking success in e-business
Subtitle of host publication	a multidisciplinary approach
Editors	Kim Viborg Anderson, Steve Elliot, Paula Swatman, Eileen Trauth, Niels Bjorn-Anderson
Place of Publication	Dordrecht, The Netherlands
Publisher	Kluwer Academic Publishers
Pages	485-501
Number of pages	17
ISBN (Electronic)	9780387356921
ISBN (Print)	1402074506, 9781475764932
DOIs	https://doi.org/10.1007/978-0-387-35692-1_27
Publication status	Published - 2003
Externally published	Yes
Event	IFIP TC8/WG8.4 2nd Working Conference on E-Business: Multidisciplinary Research and Practice - Copenhagen, Denmark Duration: 9 Jun 2002 → 11 Jun 2002

Other

Other	IFIP TC8/WG8.4 2nd Working Conference on E-Business: Multidisciplinary Research and Practice
Country/Territory	Denmark
City	Copenhagen
Period	9/06/02 → 11/06/02

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10.1007/978-0-387-35692-1_27

Cite this

Blount, Y., Castleman, T., & Swatman, P. M. C. (2003). E-commerce and human resource management: theoretical approaches and issues for the banking industry. In K. V. Anderson, S. Elliot, P. Swatman, E. Trauth, & N. Bjorn-Anderson (Eds.), Seeking success in e-business: a multidisciplinary approach (pp. 485-501). Kluwer Academic Publishers. https://doi.org/10.1007/978-0-387-35692-1_27

Blount, Yvette ; Castleman, Tanya ; Swatman, Paula M. C. / E-commerce and human resource management : theoretical approaches and issues for the banking industry. Seeking success in e-business: a multidisciplinary approach. editor / Kim Viborg Anderson ; Steve Elliot ; Paula Swatman ; Eileen Trauth ; Niels Bjorn-Anderson. Dordrecht, The Netherlands : Kluwer Academic Publishers, 2003. pp. 485-501

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abstract = "Electronic commerce technologies are changing the way that work tasks are conducted and thus has significant implications for the way organisations manage their human resource functions. Although the impact of IT on work and employment has been the subject of research, little attention has been paid to electronic commerce and its effect on work organisation and HR management. This paper examines existing literature on how eCommerce technologies have shaped workplace management, with particular attention to the banking industry. It proposes a conceptual framework for identifying and understanding these changes in the context of the business pressures faced by banks in the highly competitive retail banking environment.",

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Blount, Y, Castleman, T & Swatman, PMC 2003, E-commerce and human resource management: theoretical approaches and issues for the banking industry. in KV Anderson, S Elliot, P Swatman, E Trauth & N Bjorn-Anderson (eds), Seeking success in e-business: a multidisciplinary approach. Kluwer Academic Publishers, Dordrecht, The Netherlands, pp. 485-501, IFIP TC8/WG8.4 2nd Working Conference on E-Business: Multidisciplinary Research and Practice, Copenhagen, Denmark, 9/06/02. https://doi.org/10.1007/978-0-387-35692-1_27

E-commerce and human resource management: theoretical approaches and issues for the banking industry. / Blount, Yvette; Castleman, Tanya; Swatman, Paula M. C.
Seeking success in e-business: a multidisciplinary approach. ed. / Kim Viborg Anderson; Steve Elliot; Paula Swatman; Eileen Trauth; Niels Bjorn-Anderson. Dordrecht, The Netherlands: Kluwer Academic Publishers, 2003. p. 485-501.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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AB - Electronic commerce technologies are changing the way that work tasks are conducted and thus has significant implications for the way organisations manage their human resource functions. Although the impact of IT on work and employment has been the subject of research, little attention has been paid to electronic commerce and its effect on work organisation and HR management. This paper examines existing literature on how eCommerce technologies have shaped workplace management, with particular attention to the banking industry. It proposes a conceptual framework for identifying and understanding these changes in the context of the business pressures faced by banks in the highly competitive retail banking environment.

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SN - 9781475764932

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A2 - Swatman, Paula

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Blount Y, Castleman T, Swatman PMC. E-commerce and human resource management: theoretical approaches and issues for the banking industry. In Anderson KV, Elliot S, Swatman P, Trauth E, Bjorn-Anderson N, editors, Seeking success in e-business: a multidisciplinary approach. Dordrecht, The Netherlands: Kluwer Academic Publishers. 2003. p. 485-501 doi: 10.1007/978-0-387-35692-1_27

E-commerce and human resource management: theoretical approaches and issues for the banking industry

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