E-commerce and human resource management

theoretical approaches and issues for the banking industry

Yvette Blount, Tanya Castleman, Paula M. C. Swatman

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

Electronic commerce technologies are changing the way that work tasks are conducted and thus has significant implications for the way organisations manage their human resource functions. Although the impact of IT on work and employment has been the subject of research, little attention has been paid to electronic commerce and its effect on work organisation and HR management. This paper examines existing literature on how eCommerce technologies have shaped workplace management, with particular attention to the banking industry. It proposes a conceptual framework for identifying and understanding these changes in the context of the business pressures faced by banks in the highly competitive retail banking environment.
Original languageEnglish
Title of host publicationSeeking success in e-business
Subtitle of host publicationa multidisciplinary approach
EditorsKim Viborg Anderson, Steve Elliot, Paula Swatman, Eileen Trauth, Niels Bjorn-Anderson
Place of PublicationDordrecht, The Netherlands
PublisherKluwer Academic Publishers
Pages485-501
Number of pages17
ISBN (Electronic)9780387356921
ISBN (Print)1402074506, 9781475764932
DOIs
Publication statusPublished - 2003
Externally publishedYes
EventIFIP TC8/WG8.4 2nd Working Conference on E-Business: Multidisciplinary Research and Practice - Copenhagen, Denmark
Duration: 9 Jun 200211 Jun 2002

Other

OtherIFIP TC8/WG8.4 2nd Working Conference on E-Business: Multidisciplinary Research and Practice
CountryDenmark
CityCopenhagen
Period9/06/0211/06/02

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  • Cite this

    Blount, Y., Castleman, T., & Swatman, P. M. C. (2003). E-commerce and human resource management: theoretical approaches and issues for the banking industry. In K. V. Anderson, S. Elliot, P. Swatman, E. Trauth, & N. Bjorn-Anderson (Eds.), Seeking success in e-business: a multidisciplinary approach (pp. 485-501). Dordrecht, The Netherlands: Kluwer Academic Publishers. https://doi.org/10.1007/978-0-387-35692-1_27