e-Examinations: the impact of technology problems on student experience

Mathew Hillier, Naveen Kumar, Nirmani Wijenayake

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Citations (Scopus)


This study investigated the impact of technology problems on students’ perceptions of computerised examination technology and procedures. Measures included the suitability of the assessment task to computerisation, ease of use of the e-examination (e-exam) software, technical reliability, and the perceived security of the approach. A case study was conducted around the introduction of computerised tests into a second-year undergraduate biochemistry course. A series of three e-exam trial events were conducted at an Australian university in 2019 using laboratory bench computers. All students in the course were required to undertake the series of computerised examinations. Data were gathered using prepost surveys of students’ perceptions (n=215) that included qualitative comments and Likert items. This study focuses on the impact of a server slowdown at one of the sessions upon participants’ responses to Likert survey items that included their recommendation of the e-exam approach to peers.
Original languageEnglish
Title of host publicationEmpowering teaching for digital equity and agency
EditorsTorsten Brinda, Don Passey, Therese Keane
Place of PublicationCham, Switzerland
PublisherSpringer, Springer Nature
Number of pages11
ISBN (Electronic)9783030598471
ISBN (Print)9783030598464
Publication statusPublished - 2020
Externally publishedYes
EventIFIP TC 3 Open Conference on Computers in Education (2020) - Mumbai, India
Duration: 6 Jan 20208 Jan 2020

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X


ConferenceIFIP TC 3 Open Conference on Computers in Education (2020)
Abbreviated titleOCCE 2020


  • e-exams
  • assessment
  • student perceptions
  • acceptance


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