Abstract
The socio-technical framework (STF) is useful for describing how technologies are embedded in social systems and how people, groups and technologies are interrelated. This perspective, however, lacks theoretical specificity and has limited usefulness in explaining the dynamics of actual situations. In this paper we address the question of how to extend the STF to better analyze technologies in their social context. We build on the STF by including the concept of 'information ecology' and research on service provision to suggest a more empirically focused way of analyzing the relationships between people and technologies. In particular, we examine changes that have occurred as B2C eCommerce technologies have been implemented in service organizations, using case study findings from retail banking to introduce the concept of 'Coactive Commerce Systems'. This concept provides a theoretically based descriptor for understanding the technologically-mediated interrelationships between organizations and their customers.
Original language | English |
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Title of host publication | Proceedings of the 16th Australasian Conference on Information Systems, ACIS 2005 |
Editors | Jim Underwood, Deborah Bunker, Bruce Campbell |
Place of Publication | Sydney |
Publisher | Australasian Chapter of the Association for Information Systems |
Pages | 1-11 |
Number of pages | 11 |
ISBN (Print) | 097584170X |
Publication status | Published - 2005 |
Event | 16th Australasian Conference on Information Systems, ACIS - 2005 - Sydney, Australia Duration: 29 Nov 2005 → 2 Dec 2005 |
Other
Other | 16th Australasian Conference on Information Systems, ACIS - 2005 |
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Country/Territory | Australia |
City | Sydney |
Period | 29/11/05 → 2/12/05 |
Keywords
- B2C
- Banking
- Ecommerce
- Information ecologies
- Is theories
- Socio-technical theories